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Modem Won't Turn On

What Is Happening?

The dishNET modem has no power.

Why Is It Happening

This problem is typically caused by a disconnected power cord or an issue with the electrical outlet or modem.

How Do I Fix It?

Resolve this issue by completing the steps below.

  1. Check the power cord

    Make sure the power cord of the dishNET modem is plugged into the electrical outlet and the back of the modem. Additionally, check the connection on the AC adapter between the outlet and the modem.

  2. Bypass surge protectors and power cycle your modem

    Faulty surge protectors or power strips can introduce additional problems. Try bypassing them temporarily for testing purposes.

    Unplug the electrical cord of your dishNET modem. Wait 10 seconds and plug it directly into a wall outlet, bypassing any power strips or surge protectors.

    If power is not restored after two minutes, continue with the next step.

    generic power cord
  3. Contact us

    Please contact us for further assistance