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Screen Won't Respond

What Is Happening?

The current screen you are on in DISH Anywhere will not load or is frozen.

Why Is It Happening?

This issue usually occurs due to an issue with the website or app.

How Do I Fix It?

Resolve this issue by completing the steps below:

  1. Check if all of DISH Anywhere is frozen or only the screen you are currently on

    Select Guide. Does this take you to the guide on DISH Anywhere? If not, this is an indication that the entire app or website is frozen. Please contact us for further assistance.

    online program guide on DISH receiver
  2. Check if another app or website works

    Try browsing to another website on your computer or opening another app on your device. If this does not solve the issue, there may be an issue with the device you are using. We recommend contacting the manufacturer of your phone, tablet, or computer for assistance.

  3. Relaunch the app or refresh the web page

    If you are on a phone or tablet, close the DISH Anywhere app and then re-open it. If you are on a computer, refresh

  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.