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What Is Happening?

A channel you normally see in the guide on your receiver does not appear on the guide in DISH Anywhere.

Why Is It Happening?

This issue is typically caused by a communication issue between DISH Anywhere and the receiver, or an issue with the receiver itself.

How Do I Fix It?

Resolve this issue by completing the steps below:

  1. On your DISH Receiver, do any error messages appear?

    If you see any error messages on your receiver, please contact us for further assistance. This could indicate the problem is at the receiver and not an issue with DISH Anywhere. A DISH error message generally contains a number in the top right-hand corner. Please reference this number when speaking with an agent.

    error message on DISH receiver
  2. Check if you're using the correct interface for your device

    Are you using a phone or tablet? Make sure you're using the DISH Anywhere app. Learn how to download the DISH Anywhere app on your device. Please note that dishanywhere.com is not supported on iOS or Android – you must use the DISH Anywhere app on these devices.

    dish anywhere app icon

    Are you using a computer? Make sure you've entered dishanywhere.com into your browser's address bar.

    enter dishanywhere.com in browser URL bar
  3. Check if the device you're using for DISH Anywhere is connected to the internet

    Learn how to connect your device to Wi-Fi.

    commonly seen wi-fi symbols
  4. Relaunch the app or refresh the web page

    If you are on a phone or tablet, close the DISH Anywhere app and then re-open it. If you are on a computer, refresh dishanywhere.com.

  5. Restart your device

    Restart the device you are using to access the internet (computer, tablet, or phone). The restart process may take up to 5 minutes to complete.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  6. Reset your receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for DISH receiver
  7. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.