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What Is Happening?

A "Cannot Connect" error message is appearing in DISH Anywhere.

Why Is It Happening?

This issue is typically caused by the device you are using for DISH Anywhere being unable to detect your receiver.

How Do I Fix It?

Resolve this issue by completing the steps below:

  1. On your DISH Receiver, do any error messages appear?

    If you see any error messages on your receiver, please contact us for further assistance. This could indicate the problem is at the receiver and not an issue with DISH Anywhere. A DISH error message generally contains a number in the top right-hand corner. Please reference this number when speaking with an agent.

    error message on DISH receiver
  2. Check if the device you're using for DISH Anywhere is supported

    See the requirements for using DISH Anywhere.

    Phone
    Computer
  3. Check if you're using the correct receiver on DISH Anywhere

    If you have more than one receiver, you must select the one you want to use with DISH Anywhere. Learn how to select the receiver you want to use with DISH Anywhere.

    DISH Hopper 3 receiver
  4. Check if the device you're using for DISH Anywhere is connected to the internet

    Learn how to connect your device to Wi-Fi.

    commonly seen wi-fi symbols
  5. Restart your device

    Once your device has finished restarting, re-open DISH Anywhere and determine if the "Cannot Connect" error message still appears.

    iPhone 'slide to power off' message
    restart option in Windows 10 start menu
  6. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.