DISH Anywhere "Can't Connect" Error
What Is Happening?
A "Cannot Connect" error message is appearing in DISH Anywhere.
Why Is It Happening?
This issue is typically caused by the device you are using for DISH Anywhere being unable to detect your receiver.
How Do I Fix It?
Resolve this issue by completing the steps below:
On your DISH Receiver, do any error messages appear?
If you see any error messages on your receiver, please contact us for further assistance. This could indicate the problem is at the receiver and not an issue with DISH Anywhere. A DISH error message generally contains a number in the top right-hand corner. Please reference this number when speaking with an agent.
Check if the device you're using for DISH Anywhere is supported
See the requirements for using DISH Anywhere.
Check if you're using the correct receiver on DISH Anywhere
If you have more than one receiver, you must select the one you want to use with DISH Anywhere. Learn how to select the receiver you want to use with DISH Anywhere.
Make sure the device you're using for DISH Anywhere is connected to the internet
Restart your device
Once your device has finished restarting, re-open DISH Anywhere and determine if the "Cannot Connect" error message still appears.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.