Hi, I’m Nadine. If you see code 1303 in the pop-up in the upper-right corner of your screen, it means that your Joey is having trouble communicating with its Hopper. If you don’t see this message, you may be experiencing another issue. Check out our other support videos on YouTube or mydish.com for assistance.
Let’s start troubleshooting.
First, have you moved your receiver for any reason?
If so, move it back to its original location and ensure all cables are connected correctly to your receiver and TV, so you can get back to watching your shows.
If you want to move your receiver to a new room, give us a call at 1-800-333-3474 and we’ll get one of our techs to come out and help.
Otherwise, go to the room where your Hopper is located, and ensure it is plugged into an electrical outlet. If your power cord is plugged into a power strip, ensure that the strip is turned on.
If you have a Wireless Joey, ensure the Access Point is plugged in and has a green light on the front indicating that it’s on. If the Access Point will not power on, give us a call at 1-800-333-3474.
If you don’t have an Access Point, or if you do and it’s powered on, go to the room where your Joey is located, and access the Whole Home screen. To do this, on your remote, press “Home” three times. Or press Menu twice if your remote looks like this. Then scroll down and select “Whole Home.”
Use the arrow buttons to highlight your Hopper and press “Select” twice. If your Hopper is not listed, skip this step. The linking process may require up to a minute to take effect.
After it shows linked, go back to live TV to see if your picture is back.
If the problem remains, a simple power reset will fix most technical issues. To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag on it, so you can easily identify it.
If you’re unable to easily reach your power cord, press the reset button on the front of the receiver, or hold down the Power button for 10 seconds. It’s also a good idea to confirm that the wiring from your Hopper to the wall is connected properly.
If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. We’d be happy to help you, and together, we’ll get you back to enjoying your favorite shows in no time.
Even if your receiver isn’t working, you can visit dishanywhere.com or download the DISH Anywhere app to watch shows on your computer, tablet, or phone.
Thanks for joining me, and I’ll see you next time.