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What Is Happening?

A portable dish installation is displaying a signal loss error (015, 002, 150, 151).

Why Is It Happening?

This error is usually caused by damaged cables, a misaligned dish, malfunctioning equipment, severe weather or obstructions (trees, buildings, vehicles, etc.).

How Do I Fix It?

Resolve this issue by completing all the steps below.

  1. Are you using a compatible DISH receiver?

    The Tailgater and Pathway X2 portable dishes are only compatible with DISH receiver models Wally, 211z, 211k, and 211.

  2. Is there anything blocking the portable dish outside?

    Check the portable dish to ensure it has a clear view of the sky. Objects blocking the dish, such as tree branches, or things on the dish like snow buildup, can interfere with satellite signal.

    If it is safe to do so, remove any obstructions or move the portable dish to an area that has a clear view of the sky.

  3. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (may have a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for DISH receiver

  4. Does the Mobile Antenna Setup screen display?

    If you see the Mobile Antenna Setup screen, complete the setup process. If you are still experiencing problems after completing setup, continue with the next step.

    If you do not see the Mobile Antenna Setup screen, troubleshoot Missing Mobile Antenna Setup Screen.

    point dish screen
    alternate version of point dish screen
  5. Reposition the portable dish

    Ensure the portable dish is on a level surface with the handle pointing north. If possible, move the portable dish to a location with a clearer view of the sky.

    If Mobile Antenna Setup is visible on the TV screen, complete the setup process. Otherwise, hold down the Power button on the front of the DISH receiver for 10 seconds to reset it. When the reset is finished, complete the setup process.

  6. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.