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Missing Mobile Antenna Setup Screen

What Is Happening?

The Mobile Antenna Setup screen does not appear when the receiver is powered on.

DISH Mobile Antenna Setup screen showing list of states and Scan button.
Hopper version of Mobile Antenna Setup screen showing list of states and Scan button.

Why Is It Happening?

This problem is typically caused by a cabling issue between the receiver and the portable dish or an error in the receiver.

How Do I Fix It?

Resolve this issue by completing all the steps below.

  1. Are you using a compatible DISH receiver?

    The Tailgater and Pathway X2 portable dishes are only compatible with DISH receiver models Wally, 211z, 211k, and 211.

  2. Check Receiver-to-Portable Dish connections

    Ensure coax cable connections are hand-tight at the back of the DISH receiver and at the portable dish. If there are additional connections in-between (for example: at the wall of an RV) ensure they are tight as well.

    coax cable

  3. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (may have a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for DISH receiver

  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.