What Is Happening?
The dishNET Satellite internet service is slow.
Why Is It Happening
This problem is typically caused by a data overage, wireless interference, or an error in the modem or computer.
How Do I Fix It?
Resolve this issue by completing the steps below.
Are you experiencing severe weather?
DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather please wait for it to clear.
Test your speed
Navigate to www.testmy.net and click the buttons "Test My Internet +" then "Download". Wait for the speed test to complete.
Make a note of your speed and continue with the troubleshooting steps below, retesting after each step to see if the speed has improved.
Power cycle your modem
Unplug the power cord of your modem from the electrical outlet for 10 seconds, then plug it back in.
Allow the Receive light to come on steady before proceeding to the next step. If the modem lights do not come on, troubleshoot the power issue.
The power cycle process may take up to 5 minutes to complete.
Power Cycle your router
If you are using a router, unplug its power cord from the electrical outlet for 10 seconds then plug it back in.
Restart your device
Restart the device you are using to access the internet (computer, tablet, or phone).
The restart process may take up to 5 minutes to complete.
Delete temporary internet files
Delete temporary internet files from your web browser.
PC: on the keyboard press Ctrl + Shift + Delete, then select Clear or Empty.
Mac: on the keyboard press Command + Shift + Delete, then select Clear or Empty.
If these keyboard shortcuts don't work, try our more detailed instructions for deleting temporary internet files.
Try a different browser
Load a few web pages using a different web browser such as Firefox, Internet Explorer or Chrome. If the pages load quickly, continue using the working browser; the problem is with the browser you were using originally.
If you do not have another web browser, continue with the next step
Please contact us for further assistance