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  1. Check Data Usage

    Make sure that you have not reached or exceeded your monthly data allowance at If you have, you can purchase 1 GB of additional data allowance online or call 800-333-DISH (800-333-3474) to upgrade to a higher plan.

  2. Check Weather Conditions

    If there is inclement weather in your area, wait for it to pass.

  3. Perform Speed Test

    Perform a manual speed test on Choose a file size of 3 MB or larger and verify that the results are at least 60% of the maximum package speed.

  4. Bypass Router and Connect to Modem

    Bypass the router and connect the computer directly to the modem.

  5. Reset the Components

    Reset the computer, modem and router (if applicable). Unplug the modem and router (if applicable) for 10 seconds. Then plug in the modem first and allow the Rx light to become solid before plugging in or powering on other devices.

  6. Delete Temporary Internet Files

    Delete Temporary Internet Files from the computer.

  7. Use a Different Web Browser

    Try loading the webpage using a different browser than the one experiencing the issue.