What is DISH Protect?
DISH Protect is your ticket to a premier customer experience. With Advanced Agent Access, $0 Technician Visits, and the option to schedule the first appointment of the day, having DISH Protect ensures that if something happens to your equipment, your issues will be resolved in the smoothest way possible.
Program Terms and Conditions (PDF)
What's Included in DISH Protect?
$0 Technician Visit
Get no-cost in-home service visits for any customer care work order. Ordinarily $95, DISH Protect subscribers pay nothing and get free shipping on all replacement DISH equipment.
Advanced Agent Access
When you call, you will be routed to our more experienced agents when available to ensure your concerns are addressed in the best way possible.
First Appointment of the Day
If you ever need a technician visit, you will have the option to book the first time slot of the day whenever available.
Joeys at No Upfront Cost
Add additional rooms of service for no upfront cost.
10% Smart Home Services Discount
Receive 10% off all DISH Smart Home Services, including TV installation, sound bars, mesh Wi-Fi, and more!
Free Shipping on Replacement Equipment
If there is ever an issue resulting in the need for new equipment (receiver or remote), we will ship it directly to you for free (regular cost $15).
Gold (includes all the above)
EZShield handles the recovery of stolen credit cards, identity theft, or any fraud you may incur with 24/7 live support. Plus, get Identity Protection with alerts when your personal data is in jeopardy and access to a digital vault to save important documents and passwords.
Identity Protection also included with DISH Protect Plus subscription.
Visit EZShield’s DISH Portal for more information or to create your EZShield online account.
EZShield Terms and Conditions
Webroot Cybersecurity and Anti-Virus
Next-generation cybersecurity offers real-time protection against online threats for up to three devices, including smartphones, tablets, and computers. This 100% cloud-based program won’t slow your device down while scanning for and eliminating any viruses, including the latest malware, phishing, and cyber-attacks.
Visit Webroot’s DISH Portal for more information or to install Webroot.
Webroot Terms and Conditions
Real-Time Tech Support
Help is just a swipe away! The Tech Advisor App offers start-to-finish fixes for any issues you have with an entertainment device. Get answers to technical issues without the hassle: simply type your question then work with our dedicated support agents to solve your issue.
Download the DISH Protect Tech Advisor app in the Android or iOS store.
Tech Advisor Terms and Conditions
(Included in DISH Protect Platinum plan)
Get the same real-time tech support but extend your coverage to any internet-connected device.
Platinum (includes all the above)
Whole-Home Device Protection
Protect your entertainment technology, like TVs, computers, tablets, gaming systems, and more. No receipts, no hassle, just peace of mind with repairs or replacements. Coverage begins 30 days after enrollment and does not cover smartphones, pre-existing conditions, accidental damage, and other exclusions. Claims are filed with Asurion by calling 877-841-4183.
Asurion Whole Home Device Protection Terms and Conditions