Receivers

• Return TV Equipment

  Use caution when looking for your Node/Hub (some installations don't require this piece) and disconnecting the LNBF. You will not be charged if you don’t have a Node/Hub. If you are unable to retrieve your LNBF, please chat online with one of our agents and we’ll make sure you don’t get charged.

  1. Disconnect Your Equipment

     1. Unplug your receiver’s power cord from the wall. Then disconnect all the cables and the antenna from the back of the receiver.
        
        Repeat to unplug and disconnect cables from your remaining receivers, if applicable.

        

     2. Use a screwdriver to remove the screws on the bottom of the LNBF. Slide the LNBF off the arm of the dish, then unscrew the cables by turning them counter-clockwise.

        

     3. Locate your Node (or Hub), and remove the cables attached to it by hand-turning them counter-clockwise. The Node or Hub is usually mounted outside, near the cables that enter your home.

        

     You can keep or dispose of any other equipment you have, such as remotes, cables, and your satellite dish.

  2. Package and Ship Your Equipment

     Place your equipment in a box, adhere the prepaid label to the top of the box, and drop the package off at your local UPS location.

     Alternately, you may choose to use (at your own cost) other major carriers like USPS or FedEx.

  Need further assistance? Contact us.

• Missing Box and Shipping Labels

  Return Boxes and Shipping Label

  Return boxes can take up to 15 business days to arrive. The shipping label can be found inside the return boxes or alternatively may have been sent via email or mail.

  If a box and label was not sent to you or you cannot find the originals, you may use a box of your choosing and address the box to:

  525 Dunnett Court
  Spartanburg, SC 29303-6603

  If you would like a box or shipping label to be sent to you, contact us and we will be happy to assist.

• Track My Order

  To track your order online:

  Log in to your MyDISH account and navigate to the My Shipments tab. Click the tracking number on the item you wish to track.

• Returns and Refunds Policy

  If you have cancelled your service, please return your applicable equipment as soon as possible to avoid non-returned equipment fees. Boxes can take up to 15 business days to arrive. If you did not receive a box or shipping label – contact us and we will be happy to assist.

  If a charge for non-returned equipment was placed on your account, a credit will be issued to your account within seven business days of DISH receiving and processing your returned equipment.

DISH will not refund shipping fees for products purchased and returned to our store. Should a product be damaged or lost, it is the sole responsibility of the consumer to file a claim with UPS to cover the cost of the product and the shipping fees.

Accessories

• Return an Accessory

  All accessories are eligible for return within 30 days of purchase. If you are returning an item originally purchased in a bundle, the entire bundle needs to be returned. To begin the return process, follow these steps:

  1. Log in to your MyDISH account and navigate to the Accessories Purchase History tab. If you do not have an account, create one.
  2. Next to the item you would like to return, select "Return or Replace" and follow the on-screen instructions.
  3. Once we have received your shipment, you will be issued a refund within seven business days.

  Note: DISH must receive and process your return within 30 days of the return request being initiated to process your refund.

• Replace an Accessory

  All accessories are eligible for replacement within 30 days of purchase if deemed damaged or defective. If you are replacing an item originally purchased in a bundle, the entire bundle will need to be returned for replacement. To begin the replacement process, follow these steps:

  1. Log in to your MyDISH account and navigate to the Accessories Purchase History tab. If you do not have an account, create one.
  2. Next to the item you would like to replace, select "Return or Replace" and follow the on-screen instructions.

  If you do not see your item listed under Accessories Purchase History, please contact us and a returns specialist will be happy to assist you.

• Print Shipping Label

  If you initiated a return online or through the assistance of one of our customer service representatives, a shipping label will have been sent to the email address associated with your DISH account. If you can't find the original email, follow these steps:

  1. Log in to your MyDISH account and navigate to the Accessories Purchase History tab. If you do not have an account, create one.
  2. Next to the item you need to ship back, select "Return or Replace."
  3. Print your authorized return shipping label.

• Track My Order

  To track your order online:

  1. Log in to your MyDISH account and navigate to the Accessories Purchase History tab. If you do not have an account, create one.
  2. Under the item you wish to track, select "Track Order."

• Returns and Refunds Policy

  You have 30 days from date of purchase to initiate a return. Once your return has been initiated, you will have an additional 30 days to package and return your item(s). To be eligible for a refund, all items must be in their original condition and include the original packaging, plus any associated cables and documentation.

  We do not accept any products that were sold as part of a bundle, unless the bundle is returned complete.

  Refunds will only cover the price of the original product and any associated taxes. Shipping and handling fees are non-refundable.

DISH will not refund shipping fees for products purchased and returned to our store. Should a product be damaged or lost, it is the sole responsibility of the consumer to file a claim with UPS to cover the cost of the product and the shipping fees.

Modems

You are not required to return your modem(s) or your TRIA(s) to DISH.