Returns & Exchanges
Returning equipment can be a hassle. That’s why we’ve made it simple for you.
How does it work?
Choose the product you wish to return or exchange from the categories below.
Reference the product information box for warranty and manufacturer material.
Find your situation and follow the steps to complete the return or exchange process.
Choose Your Product
Receivers & Remotes
Receiver & Remote Accessories
Sound Systems & Accessories
Other Items
Hopper and Other Receivers
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty. We will exchange your current item and ship you a like for like replacement at no cost.
If you are leasing the receiver, a life time warranty is provided for the duration of your DISH service.
Remote Controls (all versions)
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 2-year product warranty effective at the time of your last receiver activation. We will exchange your current item and ship you a like for like replacement at no cost.
Tailgater
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with King Controls. Please contact a King Controls representative at 952-922-6889 to learn more.
Wireless Joey Access Point
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty. We will exchange your current item and ship you a like for like replacement at no cost.
Joey Bluetooth Adapter
You can receive a full refund for this product within 30 days of purchase.
There is no product warranty included with this item.
Joey Receiver Power Supply
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty. We will exchange your current item and ship you a like for like replacement at no cost.
Remote Antenna (all versions)
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 2-year product warranty. We will exchange your current item and ship you a like for like replacement at no cost.
Remote Skin
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Remote Skins LLC. Please contact a Remote Skins LLC representative at 724-840-5588 to learn more.
Over-the-Air (OTA) Module
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty. We will exchange your current item and ship you a like for like replacement at no cost.
External Hard Drive
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 2-year product warranty with Seagate. Please contact a Seagate representative at 800-732-4283 to learn more.
Sling Adapter
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty. We will exchange your current item and ship you a like for like replacement at no cost.
HopperGO
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty. We will exchange your current item and ship you a like for like replacement at no cost.
Bluetooth Headphones
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with iHip. Please contact an iHip representative at 800-500-4434 to learn more.
Bluetooth Headphones - Phaz
You can receive a full refund for this product within 30 days of purchase.
Please email a Phaz representative at contact@phazmusic.com to learn about warranty information.
Bluetooth Headphones - Tredz
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Tredz. Please contact a Tredz representative at info@tredz.co.uk to learn more.
Bluetooth Speaker - Boom Duo
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Polk Audio. Please contact a Polk Audio representative at 800-377-7655 or email polkcs@polkaudio.com to learn more.
Bluetooth Speaker - Megajam
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with iHip. Please contact an iHip representative at 800-500-4434 to learn more.
Mols Phone Case
You can receive a full refund for this product within 30 days of purchase.
Please email a Mols representative at info@mols.mobi to learn about warranty information.
Omni Systems (Rechargeable and Non-Rechargeable)
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Polk Audio. Please contact a Polk Audio representative at 800-377-7655 or email polkcs@polkaudio.com to learn more.
Soundbar with or without Subwoofer
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Polk Audio. Please contact a Polk Audio representative at 800-377-7655 or email polkcs@polkaudio.com to learn more.
Smart Sound System
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Polk Audio. Please contact a Polk Audio representative at 800-377-7655 or email polkcs@polkaudio.com to learn more.
Smartbar
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Polk Audio. Please contact a Polk Audio representative at 800-377-7655 or email polkcs@polkaudio.com to learn more.
Smartwoofer
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Polk Audio. Please contact a Polk Audio representative at 800-377-7655 or email polkcs@polkaudio.com to learn more.
HDMI Cable - Holland Electronics
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Holland Electronics. Please contact a Holland Electronics representative at 800-628-4511 to learn more.
HDMI Cable, HDMI Corner, Optical/Lightning Cable - Audioquest
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with Audioquest. Please contact an Audioquest representative at 949-585-0111 to learn more.
Surge Protector
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a lifetime product warranty with Jasco. Please contact a Jasco representative at 855-527-2687 to learn more.
(The low-profile surge protector comes with a 3-month warranty.)
Power Relocation Kit
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 5-year product warranty with Midlite. Please contact a Midlite representative at 800-606-5169 to learn more.
Mobile Power Bundle
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with iHip. Please contact an iHip representative at 800-500-4434 to learn more.
Optical Cable - Case AV
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 3-month product warranty with Case AV. Please contact a Case AV representative at 800-519-8731 to learn more.
Speaker Brackets
You can receive a full refund for these products within 30 days of purchase.
This item also comes with a lifetime product warranty with Level Mount. Please contact a Level Mount representative at 888-229-1459 to learn more.
TV Wall Brackets
You can receive a full refund for these products within 30 days of purchase.
This item also comes with a 5-year product warranty with ProConnect - AVAD. Please contact a ProConnect - AVAD representative at 303-928-1000 to learn more.
Powerline BB Connector
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty. We will exchange your current item and ship you a like for like replacement at no cost.
Screen Cleaner
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 2-year product warranty with Meridrew Enterprises. Please contact a Meridrew Enterprises representative at 800-505-5327 to learn more.
Wi-Fi Range Extender
You can receive a full refund for this product within 30 days of purchase.
This item also comes with a 1-year product warranty with D-link/Luxul. Please contact a D-link/Luxul representative at 800-326-1688 or email rma_requests@dlink.com to learn more.
What's Your Situation?
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Canceling service can be messy. That’s why we made it simple.
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Start by letting us know. If we tell you that you have an older equipment model or one that we don’t need returned back to us, you’re done! All we ask is that you consider properly disposing of the equipment at an electronics recycling facility near you.
Otherwise we will send a box and shipping label to your home so that you can return your equipment.
Contact us
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Pack up the receiver in the box provided. Peel off the original shipping label using the red pull tab.
Turn the original shipping label over. Peel off the yellow return shipping label to expose the adhesive side.
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Drop the package off at your nearest UPS shipping location. Visit ups.com to find locations.
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You don’t want a minor inconvenience to turn into a major headache, so we’ll keep it simple.
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Start by letting us know. We will issue a refund to your account (shipping and handling not included).
Contact us
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Package up the item in an appropriate box and seal it shut with shipping tape.
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Address the package properly to send it back to us:
12905 E 39th Ave
Denver, CO 80239
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Drop the package off at your nearest UPS shipping location. Visit ups.com to find locations.
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The last thing you want is your equipment to get between you and the TV you love, so we’ve made this process simple.
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Start by letting us know. We will send you a like for like replacement in the mail. If we tell you that you have an older equipment model or one that we don’t need returned back to us, you’re done! All we ask is that you consider properly disposing of your current equipment at an electronics recycling facility near you.
Otherwise you can use the box that your replacement equipment comes in to send your current item back to us.
Contact us
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Pack up the equipment in the box provided. Peel off the original shipping label using the red pull tab.
Turn the original shipping label over. Peel off the yellow return shipping label to expose the adhesive side.
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Drop the package off at your nearest UPS shipping location. Visit ups.com to find locations.
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We heard you got the wrong thing. We’re sorry to hear that, but we’ve got your back.
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Start by letting us know. We will send you the correct item in the mail. The shipped box will also be used to send your current item back to us.
Contact us
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Once you receive the new package, pack up your current product in the provided box. Peel off the original shipping label using the red pull tab.
Turn the original shipping label over. Peel off the yellow return shipping label to expose the adhesive side.
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Drop the package off at your nearest UPS shipping location. Visit ups.com to find locations.
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We heard you were displeased, so we’ve made this process as painless as possible.
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Start by letting us know. You can send the item back to us for a full refund within 30 days of purchase.
Contact us
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Package up the item in an appropriate box and seal it shut with shipping tape.
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Address the package properly to send it back to us:
12905 E 39th Ave
Denver, CO 80239
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Drop the package off at your nearest UPS shipping location. Visit ups.com to find locations.
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We know you want to track your package, so we’ve made it easy.
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Once you have logged in, navigate to "My Shipments" to track current shipments from DISH.
