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Return Center

Returning equipment can be a hassle. That’s why we’ve made it simple for you.

Choose the type of product you want to return:




  1. Package your equipment

    Place all applicable modems into a box.

    “What modems am I required to return to DISH?”

    For internet service, all we need is your modem. The following modems are required to be returned:

    • C1100Z – dishNET Wireline modem
    • C1000A – dishNET Wireline modem
    • VS1100 – Surf Beam 2 Tria
    • RM4100 – Surf Beam 2
    • JR1WKA – Jupiter Radio
    • HT1100 – dishNET Satellite modem

    To check what model you have, see the front panel of your modem. Any remotes, cables, or dishes you may have can stay with you.

    If you have satellite internet, also place your Radio/Tria in the box. Where can I find my Radio/Tria?

  2. Attach shipping label

    Once you have placed all applicable equipment in the box, attach the shipping label provided by DISH. Where can I find my label?

  3. Ship the package

    Take the packaged equipment to your nearest UPS store. Alternatively, you can use other major carriers such as USPS or FedEx, or schedule home pick-up through UPS; check for pricing.

A temporary box return fee may have been applied to your account. Please be advised this fee will automatically be removed from your bill. No further action is required.

Your Radio/Tria is on your satellite internet dish.

the Radio/Tria is attached to the end of the arm sticking out from the satellite dish

Important: Use caution when retrieving your Radio/Tria. You will not be charged for the Radio/Tria if you're unable to retrieve it.

DISH will not refund shipping fees for products purchased and returned to our store. Should a product be damaged or lost, it is the sole responsibility of the consumer to file a claim with UPS to cover the cost of the product and the shipping fees.