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Equipment Return

Returning equipment can be a hassle. That’s why we’ve made it simple for you.

What equipment are you required to return to DISH?

We need your:

  • Hopper(s)
  • Joey(s)
  • Wally(s)
  • LNBF (if you can safely retrieve it from your satellite dish)
  • Node/Hub (if applicable – not included in all installations)
  1. Disconnect Your Equipment

    1. Unplug your receiver’s power cord from the wall. Then disconnect all the cables and the antenna from the back of the receiver.

      Repeat to unplug and disconnect cables from your remaining receivers, if applicable.

      Back of a DISH receiver showing various audio/video cables that might be attached.
    2. Use a screwdriver to remove the screws on the bottom of the LNBF. Slide the LNBF off the arm of the dish, then unscrew the cables by turning them counter-clockwise.

      LNBF is the object with round 'horns' attached to the arm sticking out from the satellite dish.
    3. Locate your Node (or Hub), and remove the cables attached to it by hand-turning them counter-clockwise. The Node or Hub is usually mounted outside, near the cables that enter your home.

      The Node or Hub is a square metal box with several coaxial cable connections on the sides.

    You can keep or dispose of any other equipment you have, such as remotes, cables, and your satellite dish.

  2. Package and Ship Your Equipment

    Place your equipment in packaging of your choosing, adhere the prepaid label to the top of the box, and drop the box off at your local UPS location.

This label may have been sent to you via email or mail. If a label was not sent to you or you cannot find the original, just address the box to:

525 Dunnett Court
Spartanburg, SC 29303-6603

If you would like to have a box or shipping label sent to you, contact us and we will be happy to assist.

This label may have been sent to you via email or mail. If a label was not sent to you or you cannot find the original, just address the box to:

525 Dunnett Court
Spartanburg, SC 29303-6603

If you would like to have a box or shipping label sent to you, contact us and we will be happy to assist.