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Follow this guide to set up your replacement Hopper receiver.

  1. Unpack the new Hopper

    Unpack the contents of the box. You will need the box and packaging material to return the old Hopper.

  2. Swap the old and new Hoppers

    If you can, set the new Hopper on top of the old one and transfer the cables one at a time.

    Otherwise, make careful note of the labels where all cables are connected before disconnecting them from the old Hopper.

    Click image to enlarge

  3. Connect Hopper-to-wall wiring

    Screw the coax cable into the port labeled 'To Node' and make sure it is connected hand-tight at the wall.

  4. Connect Hopper-to-TV wiring

    There are several types of video cables, listed below. Connect your video cable to the back of the Hopper and make sure it is connected tightly at the TV as well.

    HDMI Component RCA
  5. Connect the remote antenna

    Unscrew the remote antenna from the old Hopper and connect it to the new Hopper

  6. Power on the Hopper

    Plug the electrical cord (typically has a red tag) of the Hopper into an electrical outlet.

    Use the power button on the front of the Hopper to power it on.

  7. Look for the Installation Wizard

    On the TV screen, you will see the Installation Wizard

  8. Let the satellite check finish

    The Hopper will check satellites automatically then proceed to the next step on its own (may take up to 5 minutes).

    If the Hopper does not go to the next step after 5 minutes, contact us.

  9. Let the software download

    The Hopper will download software automatically then proceed to the next step on its own (may take 20 minutes).

    If the Hopper does not go to the next step after 20 minutes, contact us.

  10. Let the Hopper's memory be programmed

    The Hopper will program its memory automatically then proceed to the next step on its own (may take up to 5 minutes).

    If the Hopper does not go to the next step after 5 minutes, contact us.

  11. Let the Hopper restart

    The Hopper will restart automatically and proceed to the next step on its own (may take up to 5 minutes).

    If the Hopper does not go to the next step after 5 minutes, contact us.

  12. Pair your remote to the new Hopper

    Press the satellite (SAT) button on the remote. The remote will beep, indicating that it has paired successfully.

    On the TV screen, select 'Next' to continue to the next step.

    Sat Button Sat Button
  13. Choose your location

    Choose the name which best describes the room where your new Hopper is located.

    On the TV screen, select 'Next' to continue to the next step.

  14. Set your video resolution

    Choose the best resolution that your TV supports. If you aren't sure, check your TV documentation or just try '1080p/1080i' first.

    On the TV screen, select 'Next' then 'Yes' to save the resolution and continue to the next step.

  15. Let the connectivity test finish

    The Hopper will test for phone and internet connection automatically, then proceed to the next step on its own (may take up to 3 minutes).

    If the Hopper does not go to the next step after 3 minutes, contact us.

  16. Activate your new Hopper

    If your Hopper is internet connected it may begin activation automatically.

    If it is not connected or does not begin activating you may activate the Hopper by logging into your account at mydish.com/equipment or by contacting us.

  17. (Optional) Restore recordings

    If you backed up your DVR recordings you can restore them now

  18. Return Your Old Hopper

    Remove any devices/adapters from the old Hopper (Wi-Fi, Bluetooth, External Hard Drives, etc.) and connect them to the new Hopper

    Place the foam around the Hopper

    Place the foam-covered Hopper into the cardboard box

    Tape the flaps of the box down

    Remove the original shipping label from the box, the return label is on the other side

    Place the return label where the original label was previously

    To find the nearest location to drop off the Hopper, go to https://www.ups.com/dropoff

  19. Having Problems?

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Chat with a representative or call us at 1-800-333-DISH (3474).


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Hopper 3
Hopper 3
Hopper 3