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IR Interference

Issue Symptom Possible Cause Possible Fixes
Sight/Distance Remote response is lost but returns when a line of sight is restored No line of sight Ensure clear line of sight from the remote to the receiver
White Noise Remote response is lost or intermittent but returns when closer to the receiver Nearby LCD TVs, fluorescent light bulbs, sunlight Change the remote configuration to UHF Pro (requires 4.x, 6.x, 21.x remote)
Same Address Channels change on their own Another DISH Network IR remote is in the line of sight of the receiver Change address on one remote

UHF Interference

Issue Symptom Possible Cause Possible Fixes
Sight/Distance Remote response is lost or intermittent but returns when closer to the receiver Too great a distance between the remote
and the receiver
Insert a UHF antenna extender
White Noise Remote response is lost or intermittent but returns when closer to the receiver Nearby electronic devices (TVs, Sling adapters, other USB devices) Insert a UHF antenna extender
Same Address Channels change on their own Another DISH Network UHF Pro remote is in use nearby Change address (preferred option) or change UHF frequency on one remote