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What is happening?

The remote won't control your DISH receiver.
 

Why is it happening?

This problem is typically caused by dead batteries, a remote error, or a receiver error.
 

How do i fix it?

Resolve this issue by completing all the steps below:

  1. Are you using the correct remote for this room?

    Make sure the remote wasn't accidentally carried in from another room.

    Press the 'Locate Remote' button on the front of the receiver to make the remote beep repeatedly.
    OR
    Look on the remote for a sticker with the room name.

    Sat Button
  2. Press the satellite (SAT) button

    Press and release the satellite (SAT) button (don't hold it down).

    Sat Button Sat Button
  3. Access System Info

    Press the 'System Info' or 'Sys Info' button on the front panel of your DISH receiver.

  4. LINK THE REMOTE TO YOUR DISH RECEIVER

    While System Info is on the TV, press the satellite (SAT) button on the remote.

    If the remote beeps then it has linked to the receiver and should be working; try it now. Otherwise, continue troubleshooting.

    Sat Button Sat Button
  5. Make sure the batteries are fresh

    Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

    Your remote's battery compartment will look like one of the images below. Place the new batteries with both rows going the same direction, according to the picture.

  6. Reset the batteries

    If you just replaced the batteries in the step above, skip this step.

    Otherwise, remove the batteries for 10 seconds, then reinsert them with both rows going the same direction according to the picture.

  7. Check the remote antenna on the back of your DISH receiver

    If this remote is for a Joey it will not have an antenna; you can skip this step.

    Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

  8. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process my take up to 5 minutes to complete.

  9. Access System Info

    Press the 'System Info' or 'Sys Info' button on the front panel of your DISH receiver

  10. Try again to link the remote to your DISH receiver

    While System Info is on the TV, press the satellite (SAT) button on the remote.

    If the remote beeps then it has linked to the receiver and should be working; try it now. Otherwise, continue troubleshooting.

    Sat Button Sat Button
  11. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Chat with a representative or call us at 1-800-333-DISH (3474).


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