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What Is Happening?

The remote won't control your DISH receiver.

Why Is It Happening?

This problem is typically caused by dead batteries, a remote error, or a receiver error.

How Do I Fix It?

Resolve this issue by selecting your equipment then completing the steps that appear below.

Choose Your Receiver Family:

  1. Are you using the correct remote for this room?

    Make sure the remote wasn't accidentally carried in from another room.

    Press the LOCATE REMOTE button on the front of the receiver to make the remote beep repeatedly.
    OR
    Look on the remote for a sticker with the room name.

    Locate Remote button on front of Hopper
  2. Press the SAT button

    Press and release the SAT button (don't hold it down).

    SAT Button on 40.0 remote SAT Button on 52.0 remote

  3. Access System Info

    Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

    System Info button on front of receiver
  4. Link the remote to your DISH receiver

    While System Info is on the TV, press the SAT button on the remote.

    If the remote beeps then it has linked to the receiver and should be working; try it now. Otherwise, continue troubleshooting.

    SAT Button on 40.0 remote SAT Button on 52.0 remote

  5. Make sure the batteries are fresh

    Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

    Your remote's battery compartment will look like one of the images below. Place the new batteries with both rows going the same direction, according to the picture.

    Battery compartments with 4 AAA batteries facing down, or 2 AA batteries facing up

  6. Reset the batteries

    If you just replaced the batteries in the step above, skip this step.

    Otherwise, remove the batteries for 10 seconds, then reinsert them with both rows going the same direction according to the picture.

    Battery compartments with 4 AAA batteries facing down, or 2 AA batteries facing up

  7. Check the remote antenna on the back of your DISH receiver

    If this remote is for a Joey, it will not have an antenna – you can skip this step.

    Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

    Remote antenna with green base plugged into back of receiver
  8. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    Power cord with red tag
  9. Access System Info

    Press the SYSTEM INFO or SYS INFO button on the front panel of your DISH receiver.

    SYSTEM INFO button on front of receiver
  10. Try again to link the remote to your DISH receiver

    While System Info is on the TV, press the SAT button on the remote.

    If the remote beeps then it has linked to the receiver and should be working; try it now. Otherwise, continue troubleshooting.

    SAT Button on 40.0 remote SAT Button on 52.0 remote

  11. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Are you using the correct remote for this room?

    Make sure the remote wasn't accidentally carried in from another room.

    Look on the remote for a sticker with the room name.

  2. Press the satellite (SAT) button

    Press and release the SAT button (don't hold it down).

    SAT Button on 21.0 remote
  3. Access System Info

    Press the SYSTEM INFO button on the front panel of your DISH receiver.

    SYSTEM INFO button on front of receiver
  4. Program the remote to your DISH receiver

    While System Info is on the TV, press the SAT button on the remote, then press RECORD.

    Use the remote to select the Done button at the bottom of the screen.

    If you are unable to select Done, continue troubleshooting.

    SAT Button on 21.0 remote
    RECORD Button on 21.0 remote

    Done button on screen
  5. Make sure the batteries are fresh

    Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

    Place the new batteries with both rows going the same direction, according to the picture.

    Four AAA batteries facing down
  6. Reset the batteries

    If you just replaced the batteries in the step above, skip this step.

    Otherwise, remove the batteries for 10 seconds, then reinsert them with both rows going the same direction according to the picture.

    Four AAA batteries facing down

  7. Check the remote antenna on the back of your DISH receiver

    Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

    If your DISH receiver did not come with an antenna, skip this step.

    Remote antenna plugged into back of receiver
  8. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    Power cord with red tag
  9. Access System Info

    Press the SYSTEM INFO button on the front panel of your DISH receiver.

    SYSTEM INFO button on front of receiver
  10. Try again to program the remote to your DISH receiver

    While System Info is on the TV, press the SAT button on the remote, then press RECORD.

    Use the remote to select the Done button at the bottom of the screen.

    If you are unable to select Done, continue troubleshooting.

    SAT Button on 21.0 remote
    RECORD Button on 21.0 remote

    Done button on screen
  11. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Are you using the correct remote for this room?

    Make sure the remote wasn't accidentally carried in from another room.

    Look on the remote for a sticker with the room name.

  2. Press the satellite (SAT) button

    Press and release the SAT button (don't hold it down).

    Sat Button on 21.0 remote
  3. Access System Info

    Press the SYSTEM INFO button on the front panel of your DISH receiver.

    If your receiver does not have a SYSTEM INFO button, turn the receiver off using the POWER button, then press the CHANNEL UP button while the receiver is turned off.

    SYSTEM INFO button on front of receiver
  4. Program the remote to your DISH receiver

    While System Info is on the TV, press the SAT button on the remote, then press RECORD.

    Use the remote to select the Done button at the bottom of the screen.

    If you are unable to select Done, continue troubleshooting.

    SAT Button on 21.0 remote
    RECORD Button on 21.0 remote

    Done button on screen
  5. Make sure the batteries are fresh

    Replace the batteries if they have not been replaced in approximately 6 months or if the on-screen battery indicator is low.

    Place the new batteries with both rows going the same direction, according to the picture.

    Four AAA batteries facing down
  6. Reset the batteries

    If you just replaced the batteries in the step above, skip this step.

    Otherwise, remove the batteries for 10 seconds, then reinsert them with both rows going the same direction according to the picture.

    Four AAA batteries facing down
  7. Check the remote antenna on the back of your DISH receiver

    Make sure the remote antenna is standing upright and connected hand-tight to the receiver. There should not be other electronic equipment or cables touching with the antenna.

    If your DISH receiver did not come with an antenna, skip this step.

    Remote antenna plugged into back of receiver
  8. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    Power cord with red tag
  9. Access System Info

    Press the SYSTEM INFO button on the front panel of your DISH receiver.

    If your receiver does not have a SYSTEM INFO button, turn the receiver off using the POWER button, then press the CHANNEL UP button while the receiver is turned off.

    SYSTEM INFO button on front of receiver
  10. Try again to program the remote to your DISH receiver

    While System Info is on the TV, press the SAT button on the remote, then press RECORD.

    Use the remote to select the Done button at the bottom of the screen.

    If you are unable to select Done, continue troubleshooting.

    SAT Button on 21.0 remote
    RECORD Button on 21.0 remote

    Done button on screen
  11. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.