What is happening?
The Hopper or Joey won't turn on.
Why is it happening?
This problem is typically caused by an issue with electrical power or the DISH receiver.
How do I fix it?
Resolve this issue by completing all the steps below:
Try the front panel
On the front of your DISH receiver, press and release the power button.
Check the power cord
Make sure the power cord of the DISH receiver is plugged into the wall outlet (typically has a red tag).
For a Joey, make sure the power cord on the back of the Joey is connected tightly as well.
Is the power light blinking?
If the power light of the DISH receiver is blinking then the receiver is in recovery mode. Recovery can take up to 4 hours to complete; please wait for the receiver to finish before continuing troubleshooting.
If the light is not blinking or the light has been blinking for more than 4 hours, continue troubleshooting.
Your receiver needs ventilation for proper operation or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.
Reset your DISH receiver and bypass surge protectors
Faulty surge protectors or power strips can introduce additional problems. Try bypassing them temporarily for testing purposes.
Unplug the electrical cord of your DISH receiver (typically has a red tag).
Wait 10 seconds and plug it directly into a wall outlet, bypassing any power strips or surge protectors.
The reset process my take up to 5 minutes to complete.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
Chat with a representative or call us at 1-800-333-DISH (3474).
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