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Receiver Won't Turn On

What Is Happening?

The DISH receiver won't turn on.

Why Is It Happening?

This problem is typically caused by an issue with electrical power or the DISH receiver.

How Do I Fix It?

Hi, I’m Nadine. If your DISH Hopper won’t turn on, then this video is for you. If you’re experiencing another issue, check out our other support videos on YouTube or mydish.com.

To start, check that your receiver’s power cord is plugged into an electrical outlet and tightly connected to the back of the receiver. If your power cord is plugged into a power strip, ensure the strip is turned on.

Once you’ve confirmed your receiver is connected to a working power source, look for a green light on the front of the receiver to indicate that it’s on.

If you don’t see a light, ensure that your receiver has proper ventilation to avoid overheating or it may not turn on. Your receiver should not be enclosed in a cabinet, and there should be at least four inches of space between it and other electronic devices.

If the problem remains, a simple power reset will fix most technical issues. To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag on it, so you can easily identify it.

If you are unable to easily reach your power cord, press the Reset button on the front of the receiver or hold down the Power button for 10 seconds.

It’s also a good idea to confirm that the wiring from your Hopper to the wall is connected properly.

If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. We’d be happy to help you, and together, we’ll get you back to enjoying your favorite shows in no time.

Even if your receiver isn’t working, you can visit dishanywhere.com or download the DISH Anywhere app to watch shows on your computer, tablet, or phone.

Thanks for joining me, and I’ll see you next time.

Resolve this issue by selecting your equipment then completing the steps that appear below.

Choose Your Receiver Family:

  1. Try the Front Panel

    On the front of your DISH receiver, press and release the power button.
    Power button on Hopper receiver

    Power button on Joey receiver
  2. Check the power cord

    Make sure the power cord of the DISH receiver is plugged into the wall outlet (typically has a red tag).

    For a Joey, make sure the power cord on the back of the Joey is connected tightly as well.

    Power cord with red tag
  3. Is the power light blinking?

    If the power light of the DISH receiver is blinking then the receiver is in recovery mode. Recovery can take up to 4 hours to complete; please wait for the receiver to finish before continuing troubleshooting.

    If the light is not blinking or the light has been blinking for more than 4 hours, continue troubleshooting.

    Hopper with green light

    Joey with green light
  4. Check ventilation

    Your receiver needs ventilation for proper operation or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.
  5. Reset your DISH receiver and bypass surge protectors

    Faulty surge protectors or power strips can introduce additional problems. Try bypassing them temporarily for testing purposes.

    Unplug the electrical cord of your DISH receiver (typically has a red tag).

    Wait 10 seconds and plug it directly into a wall outlet, bypassing any power strips or surge protectors.

    The reset process may take up to 5 minutes to complete.

    Power cord with red tag
  6. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
  1. Try the Front Panel

    On the front of your DISH receiver, press and release the power button.

    Power button on ViP receiver
  2. Check the power cord

    Make sure the power cord of the DISH receiver is plugged into the wall outlet (typically has a red tag).

    Power cord with red tag
  3. Is the power light blinking?

    If the power light of the DISH receiver is blinking then the receiver is in recovery mode. Recovery can take up to 4 hours to complete; please wait for the receiver to finish before continuing troubleshooting.

    If the light is not blinking or the light has been blinking for more than 4 hours, continue troubleshooting.

    722k with green light
  4. Check ventilation

    Your receiver needs ventilation for proper operation or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.
  5. Reset your DISH receiver and bypass surge protectors

    Faulty surge protectors or power strips can introduce additional problems. Try bypassing them temporarily for testing purposes.

    Unplug the electrical cord of your DISH receiver (typically has a red tag).

    Wait 10 seconds and plug it directly into a wall outlet, bypassing any power strips or surge protectors.

    The reset process may take up to 5 minutes to complete.

    Power cord with red tag
  6. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
  1. Try the Front Panel

    On the front of your DISH receiver, press and release the power button.

    Power button on front of DISH receiver
  2. Check the power cord

    Make sure the power cord of the DISH receiver is plugged into the wall outlet (typically has a red tag).

    Power cord with red tag
  3. Is the power light blinking?

    If the power light of the DISH receiver is blinking then the receiver is in recovery mode. Recovery can take up to 4 hours to complete; please wait for the receiver to finish before continuing troubleshooting.

    If the light is not blinking or the light has been blinking for more than 4 hours, continue troubleshooting.

    625 receiver's power light for TV 1
  4. Check ventilation

    Your receiver needs ventilation for proper operation or it may not power on. Make sure it is not in an enclosed cabinet and has at least 4 inches of space from other electronic devices.
  5. Reset your DISH receiver and bypass surge protectors

    Faulty surge protectors or power strips can introduce additional problems. Try bypassing them temporarily for testing purposes.

    Unplug the electrical cord of your DISH receiver (typically has a red tag).

    Wait 10 seconds and plug it directly into a wall outlet, bypassing any power strips or surge protectors.

    The reset process may take up to 5 minutes to complete.

    Power cord with red tag
  6. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.