Hi, I’m Nadine. If you see code 005, 013, or 014 in the popup located along the upper-right corner of your screen, it means that your DISH receiver does not recognize the channel you’re trying to watch.
If you don’t see one of these error codes, you are experiencing another issue. Check out our other support videos on YouTube or mydish.com for assistance.
Let’s get troubleshooting!
First, ensure that the channel you are trying to tune in to is included in your programming package.
You can do this by viewing your customized channel lineup in the MyDISH app. If desired, you can make changes to your programming directly in the app.
If you recently changed your subscription or added new programming, please keep in mind that new channels can take up to 15 minutes to appear.
You can also view the programming included in your package by downloading a programming guide at mydish.com/programmingguides.
If the problem remains, a simple power reset will fix most technical issues. To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag on it, so you can easily identify it. If you’re unable to easily reach your power cord, press the reset button on the front of the receiver, or hold down the power button for 10 seconds.
It’s also a good idea to confirm that the wiring from your Hopper to the wall is connected properly.
If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. We’d be happy to help you, and together, we’ll get you back to enjoying your favorite shows in no time.
Even if your receiver isn’t working, you can visit dishanywhere.com or download the DISH Anywhere app to watch shows on your computer, tablet, or phone.
Thanks for joining me, and I’ll see you next time.