This Version of Internet Explorer Is Not Supported

We recommend you upgrade to a more modern browser.

Some options are Google Chrome and Firefox.

What is happening?

A "Programming Not Authorized" error is displaying (005, 013, or 014).

 

Why is it happening?

This problem is typically caused by out-of-date information in the DISH receiver or a receiver error.
 

How do I fix it?

Resolve this issue by completing all the steps below:

  1. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

    The reset process may take up to 5 minutes to complete.

  2. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Chat with a representative or call us at 1-800-333-DISH (3474).


Back to top ↑

Hopper 3