What is happening?
A "Programming Not Authorized" error is displaying (005, 013, or 014).
Why is it happening?
This problem is typically caused by out-of-date information in the DISH receiver or a receiver error.
How do I fix it?
Resolve this issue by completing all the steps below:
Reset your DISH receiver
Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.
If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).
The reset process may take up to 5 minutes to complete.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
Chat with a representative or call us at 1-800-333-DISH (3474).
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