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Select Your Device

Please select your device to view specific support steps.

Hopper

  1. Connect the USB cable from the external hard drive to the receiver

    (If necessary, connect the external hard drive's power supply to the wall)
    USB ports on receiver
  2. Select OK on Attention 852 pop-up
    Attention 852 pop up (click select on your remote)
    Attention 852 pop up (click select on your remote)

Wally

  1. Connect the USB cable from the external hard drive to the receiver

    (If necessary, connect the external hard drive's power supply to the wall)
    USB ports on receiver
  2. To activate the DVR feature, call 1-800-333-3474

    Select OK on Attention 499 pop-up
    Attention 499 pop up (click select on your remote)
  3. After you've contacted DISH to activate the DVR feature, select YES to agree to format the EHD on the Warning 865 pop-up

    All existing data on the device will be erased
    Warning pop up with yes and no buttons (use your remote to move left and right to select the yes button)
  4. Select "Yes, format my hard drive" on the Configure External Hard Drive screen (this may take up to 10 minutes)
    Configure external hard drive page with yes format my hard drive and no do not erase my data buttons (use your remote to move left and right to select the yes format my hard drive button)
  5. Select Yes to restart the receiver
    Restart receiver message (use your remote to move left and right to select the yes button)
  6. Acquiring Signal 535 pop-up will appear
    acquiring signal pop up
  7. The Guide Download 330 pop-up will display

    This should take no more than 10 minutes to complete. If longer, unplug your receiver for 10 seconds and plug it back in. The reset process should take no more than 5 minutes.
    Guide download pop up