Missing Distant Networks
What Is Happening?
You are not able to receive your ABC, CBS, NBC, and FOX channels from Los Angeles, CA on your Wally, 211z, 211k, or 211 receiver.
Why Is It Happening?
This problem is typically caused by an error at the receiver or signal problem.
How Do I Fix It?
Resolve this issue by completing all the steps below.
Check the channel to which you are tuning.
Distant Network Service consists of the Los Angeles, CA, Big-4 stations. The channels you will receive are:
ABC on channel 9655
CBS on channel 9656
NBC on channel 9657
FOX on channel 9658
Make sure you have signal for satellite 119
These channels are coming from satellite 119. Test if you have that channel by going to channel 829 (DISH 101), which comes from the same satellite and also has helpful information for your DISH system.
Re-authorize your receiver
Access the DISH Outdoors Self-Service Portal, available online and in the MyDISH App. All you need is a mydish.com account and you’ll be able to reauthorize your service at the touch of a button.
Reset your DISH receiver
Unplug the power cord of your DISH receiver (may have a red tag) from the electrical outlet for 10 seconds, then plug it back in. The reset process may take up to 5 minutes to complete.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.