Set Up Replacement Hopper, Joey, or Wally

• Hopper

  1. Locate the power cable for the receiver you are replacing and unplug it from the wall. Then, unplug all of the cables from the back of your receiver. Do not unplug cables from the wall or from your TV.
     Note: You may not have all of the cables pictured.

     
  2. Connect those cables to the corresponding ports on the replacement receiver. Plug the power cord from your new receiver into an electrical outlet, and make sure your TV is still plugged in as well.

     
  3. Ensure the SmartCard is secured firmly in the slot on the side of your receiver, then turn on your TV. It may take a few minutes to see any images.

     
  4. On your TV, you will see a loading screen, which could last for several minutes.
     
     If you don't see this screen, ensure that your TV is on the correct input by pressing the "Source/Input" button on your TV. Pause a few seconds between each press until you see the loading screen.
     
     When the Install Wizard appears, follow the on-screen instructions until you reach the Activate Receiver screen.

     
  5. If your receiver is not connected to the Internet, call 800-333-DISH (3474) to activate it with a DISH agent. Note that you will need to provide the receiver and SmartCard numbers on-screen to the agent.
     
     If your receiver is connected to the Internet, use your remote to enter your ZIP Code and either your DISH account number (located in My Account Summary or the upper-right corner of your DISH bill) or your previous receiver's ID (located on a label on the back of your old receiver). Once entered, select "Activate."
     
     You will see a screen confirming that you activated your receiver successfully. The Install Wizard will then advance to the next screen automatically.

     
     
  6. Your receiver will start downloading software automatically. Once it finishes, review the Summary screen. Any fields with green checkmarks are complete; yellow fields are steps that need your attention. Change any info in a yellow field by highlighting and choosing an option from the dropdown.
     
     When done, select "Watch TV" to watch DISH programming.

     
  7. Return your original receiver to DISH:

     • Package your old receiver in the box your new receiver came in. Place the foam endcaps along each side of the receiver, then place the receiver in the box.
     • Close the box by folding the flaps toward the center. Seal the box using clear packaging tape.
     • Locate the original shipping label on the side of the box, turn the label over, and then peel off the yellow return shipping label to expose the adhesive. Apply the yellow return label to the top of the box. Copy the RA and UPS tracking numbers for your record.
     • Return the original receiver at your nearest UPS dropoff location. To find your closest UPS dropoff location or to schedule a pickup at your cost, call 800-742-5877 or visit ups.com/dropoff.

     
     

• Joey

  1. Locate the power cable for the receiver you are replacing and unplug it from the wall. Then, unplug all of the cables from the back of your receiver. Do not unplug cables from the wall or from your TV.
     Note: You may not have all of the cables pictured.

     
  2. Connect those cables to the corresponding ports on the replacement receiver. Plug the power cord from your new receiver into an electrical outlet, and make sure your TV is still plugged in as well.

     
  3. Turn on your TV. Within a few minutes, you will see a loading screen, which could last for several minutes.
     
     If you don't see this screen, ensure that your TV is on the correct input by pressing the "Source/Input" button on your TV. Pause a few seconds between each press until you see the loading screen.
     
     When the Install Wizard appears, follow the on-screen instructions to begin setting up your Joey.

     
  4. If you have a Wireless Joey:
     It will start scanning for the Racecar™ communications system after you pair your remote. You will have two minutes to press the WPS button on the Racecar™ Access Point. When your Wireless Joey detects the signal from your Racecar™ Access Point, the Install Wizard will proceed to the next step automatically.
     
     (If you are not setting up a Wireless Joey, skip to the next step.)

     
  5. If you do not see a "Link Your Joey" screen, skip to the next step.
     
     Select the Hopper you want to link to. Once connected, a "Linked" icon will appear next to the chosen Hopper.

     
  6. If your receiver is not connected to the Internet, call 800-333-DISH (3474) to activate it with a DISH agent. Note that you will need to provide the receiver and SmartCard numbers on-screen to the agent.
     
     If your receiver is connected to the Internet, use your remote to enter your ZIP Code and either your DISH account number (located in My Account Summary or the upper-right corner of your DISH bill) or your previous receiver's ID (located on a label on the back of your old receiver). Once entered, select "Activate."
     
     You will see a screen confirming that you activated your receiver successfully. The Install Wizard will then advance to the next screen automatically.

     
     
  7. Your receiver will start downloading software automatically. Once it finishes, review the Summary screen. Any fields with green checkmarks are complete; yellow fields are steps that need your attention. Change any info in a yellow field by highlighting and choosing an option from the dropdown.
     
     When done, select "Watch TV" to watch DISH programming.

     
  8. Return your original receiver to DISH:

     • Package your original Joey in the box your replacement Joey came in. Place the foam endcaps along each side of the receiver, then place the receiver in the box.
     • Close the box by folding the flaps toward the center. Seal the box using clear packaging tape.
     • Locate the original shipping label on the side of the box, turn the label over, and then peel off the yellow return shipping label to expose the adhesive. Apply the yellow return label to the top of the box. Copy the RA and UPS tracking numbers for your record.
     • Return the original receiver at your nearest UPS dropoff location. To find your closest UPS dropoff location or to schedule a pickup at your cost, call 800-742-5877 or visit ups.com/dropoff.

     
     

• Wally

  1. Locate the power cable for the receiver you are replacing and unplug it from the wall. Then, unplug all of the cables from the back of your receiver. Do not unplug cables from the wall or from your TV.
     Note: You may not have all of the cables pictured.

     
  2. Connect those cables to the corresponding ports on the replacement receiver. Plug the power cord from your new receiver into an electrical outlet, and make sure your TV is still plugged in as well.

     
  3. Ensure the SmartCard is secured firmly in the slot on the side of your receiver, then turn on your TV. It may take a few minutes to see any images.

     
  4. On your TV, you will see a loading screen, which could last for several minutes.
     
     If you don't see this screen, ensure that your TV is on the correct input by pressing the "Source/Input" button on your TV. Pause a few seconds between each press until you see the loading screen.
     
     When the Install Wizard appears, follow the on-screen setup instructions.

     
  5. If red Xs appear in the installation summary, ensure that the "Home Video Network" cable is firmly connected to the receiver and the wall. Then select "Retest Installation".
     
     Once signal is acquired, the Install Wizard will proceed to the next step automatically.

     
  6. If your receiver is not connected to the Internet, call 800-333-DISH (3474) to activate it with a DISH agent. Note that you will need to provide the receiver and SmartCard numbers on-screen to the agent.
     
     If your receiver is connected to the Internet, use your remote to enter your ZIP Code and either your DISH account number (located in My Account Summary or the upper-right corner of your DISH bill) or your previous receiver's ID (located on a label on the back of your old receiver). Once entered, select "Activate."
     
     You will see a screen confirming that you activated your receiver successfully. The Install Wizard will then advance to the next screen automatically.

     
     
  7. Your receiver will start downloading software automatically. Once it finishes, review the Summary screen. Any fields with green checkmarks are complete; yellow fields are steps that need your attention. Change any info in a yellow field by highlighting and choosing an option from the dropdown.
     
     When done, select "Watch TV" to watch DISH programming.

     
  8. Return your original receiver to DISH:

     • Package your old receiver in the box your new receiver came in. Place the foam endcaps along each side of the receiver, then place the receiver in the box.
     • Close the box by folding the flaps toward the center. Seal the box using clear packaging tape.
     • Locate the original shipping label on the side of the box, turn the label over, and then peel off the yellow return shipping label to expose the adhesive. Apply the yellow return label to the top of the box. Copy the RA and UPS tracking numbers for your record.
     • Return the original receiver at your nearest UPS dropoff location. To find your closest UPS dropoff location or to schedule a pickup at your cost, call 800-742-5877 or visit ups.com/dropoff.