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Alexa Support

Control your internet-connected Hopper, Joey, or Wally family receiver with just your voice and a compatible Alexa-enabled device.

Supported Amazon devices include: Echo Dot, Amazon Echo, Echo Plus, Echo Spot, Echo Show, and Amazon Tap. Not sure what product you have? Log in to your Amazon account and visit Your Content and Devices.

This article contains the following sections:

Amazon Echo devices

System Requirements

App Requirements

  • Fire OS 3.0 or higher
  • Android 4.4 or higher
  • iOS 9.0 or higher

Get Alexa app for iOS on the App Store Get the Alexa app for Android on Google Play

Browser Requirements

  • Safari
  • Chrome
  • Firefox
  • Microsoft Edge
  • Internet Explorer (10 or higher)

All compatible Echo devices connect to dual-band Wi-Fi (2.4 GHz/5 GHZ) networks. Dot, Echo, Spot, and Echo Plus use the 802.11 a/b/g/n standard. Echo Plus also uses the 802.11 ac standard. Amazon Tap uses only 802.11 b/g/n. Ad-hoc (peer-to-peer) only supported on Amazon Tap.

Setup and Integration

  1. After completing the initial set-up instructions that came with your device, open the Amazon Alexa app on your smartphone and press the menu icon in the upper left corner. From here, select "Music, Video, & Books."

    For help with your device’s initial set-up prior to integrating with DISH, contact Amazon.
    Music, Video, and Books skill category in Amazon Alexa phone app
  2. Select dish
    DISH TV skill in Amazon Alexa phone app
  3. Select ENABLE SKILL at the bottom of the screen
    Enable Skill button in Amazon Alexa phone app
  4. On your DISH remote, press the MENU button once or the HOME button twice, depending on your remote.

    Note: If attempting to connect Alexa to a Joey, continue to perform the following setup steps from the Joey’s linked Hopper location, as Joey receivers do not have an Alexa icon in their on-screen menus.
    Menu button on 40.0 remote (first button in the second row of buttons)Home button on 50.0 remote (first button in the top row of four buttons.)Home button on 52.0 remote (first button in the top row of four buttons.)Home button on 54.0 remote (second button in the top row of three buttons)
  5. Select Settings
    Grid of menu options (use the remote to move through the grid of menu options)
  6. Select Amazon Alexa
    List of settings, highlighting Amazon Alexa (use the remote to move up, down, left and right through the grid of options)
  7. Select Get Code
    Get Code button (use the remote to move up, down, left and right to select options on screen)
  8. Enter the code shown on the screen into the Alexa app when prompted.

    Select Activate.
    Alexa activation code shown on screen Alexa activation code field shown in app
  9. Select Done on your TV screen, and click Continue in the Alexa App
    Done button (use the remote to move up, down, left and right to select options on screen) Alexa app success and Continue button
  10. Select Done in the Alexa App and wait for Alexa to discover the DISH receiver
    Done button at top left of Alexa app
  11. Once your DISH receiver appears, select the one you want to link with Alexa from the list and click Continue
    List of available DISH receivers shown in Alexa app, and Continue button
  12. Select the Amazon Alexa device you would like linked to this receiver and click Link Devices.

    Your DISH receiver and Alexa-enabled device are now paired, and you can use voice commands to control your DISH viewing experience.
    List of available Alexa devices shown in App, with Link Devices button

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Voice Commands

Get acquainted with a few common phrases and commands to help you make the most of your TV viewing experience.

Search

Alexa can perform an integrated search that returns results from across multiple platforms such as Netflix, Video on Demand, DVR, and the Guide, when applicable. You can search by program name, genre, or actor name criteria.

After Alexa retrieves your search results, use your DISH remote to select or play the desired choice.

“Alexa, search for The Big Bang Theory”
“Alexa, show me comedies”
“Alexa, find Tom Hanks movies”

Change the Channel

Change the channel by using a specific channel name or the channel number. Note, many events are still confused with apps or music when using the "play" command. Using "watch" tends to be more successful.

“Alexa, tune to ESPN”
“Alexa, go to channel 122”
“Alexa, watch Property Brothers”

Transport Controls

Alexa can enact transport controls like pause, resume, and skip back/forward. The more specific you are with these requests, the better, as phrasing can affect Alexa’s interpretation of your command.

For example, saying “Alexa, stop” may interfere with other commands currently being carried out.

“Alexa, stop recording”
“Alexa, play” or “Alexa, resume”
“Alexa, skip back” or “Alexa, skip forward”

(A timeframe can be specified, e.g. 60 seconds. If a timeframe is not stated, the default skip is 30 seconds.)

Play a DVR Recording

Alexa will play recorded content from your DVR. This can be a full and complete recording from your Recordings folder, or live TV that has been paused and is buffering – the content must already be recorded for playback to be able to initiate.

“Alexa, play Master Chef”
“Alexa, play Fixer Upper”

Navigation Shortcuts

Quickly access your Guide, DVR, Options, Live TV, and On Demand content!

“Alexa, go to On Demand”
“Alexa, go to guide”

Launch Apps

Launch apps like YouTube, Pandora, Game Finder, Weather Channel, and more, with your voice!

“Alexa, launch Game Finder”
“Alexa, go to Pandora”
“Alexa, go to Weather Channel”

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