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Alexa Support

Control your internet-connected Hopper, Joey, or Wally family receiver with just your voice and a compatible Alexa-enabled device.

Supported Amazon devices include: Echo Dot, Amazon Echo, Echo Plus, Echo Spot, Echo Show, and Amazon Tap. Not sure what product you have? Log in to your Amazon account and visit Your Content and Devices.

This article contains the following sections:

Amazon Echo devices

System Requirements

App Requirements

  • Fire OS 3.0 or higher
  • Android 4.4 or higher
  • iOS 9.0 or higher

Get Alexa app for iOS on the App Store Get the Alexa app for Android on Google Play

Browser Requirements

  • Safari
  • Chrome
  • Firefox
  • Microsoft Edge
  • Internet Explorer (10 or higher)

All compatible Echo devices connect to dual-band Wi-Fi (2.4 GHz/5 GHZ) networks. Dot, Echo, Spot, and Echo Plus use the 802.11 a/b/g/n standard. Echo Plus also uses the 802.11 ac standard. Amazon Tap uses only 802.11 b/g/n. Ad-hoc (peer-to-peer) only supported on Amazon Tap.

Setup and Integration

Enable DISH Skill

  1. After completing the initial set-up instructions that came with your device, open the Amazon Alexa app on your smartphone and select the MENU icon in the top left corner.

    For help with your device’s initial set-up prior to integrating with DISH, contact Amazon.
    Menu icon in top corner of Amazon Alexa phone app
  2. Select Settings
    Settings menu option in Amazon Alexa phone app
  3. Select "TV & Video"
    TV and Video menu option in Amazon Alexa phone app
  4. Scroll to the DISH skill and select the ‘+’ sign
    DISH skill in the Amazon Alexa phone app, with a plus symbol to the right
  5. Select Enable Skill.

    If this is a new receiver, you will see Disable Skill instead. Select Disable Skill, then either select Enable Skill to integrate with the new receiver, or leave it disabled if you no longer want Alexa integration with the receiver.
    Enable Skill button in Amazon Alexa phone app

Integrate with DISH Receiver

  1. On your DISH remote, press the MENU button once or the HOME button twice, depending on your remote.

    Note: If attempting to connect Alexa to a Joey, perform the following setup steps from the Joey’s linked Hopper – Joey receivers do not have an Alexa icon in their on-screen menus.
    Menu button on 40.0 remote (first button in the second row of buttons)Home button on 50.0 remote (first button in the top row of four buttons.)Home button on 52.0 remote (first button in the top row of four buttons.)Home button on 54.0 remote (second button in the top row of three buttons)
  2. Select Settings
    Grid of menu options (use the remote to move through the grid of menu options)
  3. Select Amazon Alexa
    List of settings, highlighting Amazon Alexa (use the remote to move up, down, left and right through the grid of options)
  4. Select Get Code
    Get Code button (use the remote to move up, down, left and right to select options on screen)
  5. Enter the code shown on the screen into the Alexa app, then select Activate.
    Alexa activation code shown on TV screen
    activation code field shown in Amazon Alexa app, with the same code from the TV screen
  6. Select Done on your TV screen, and select Next in the Alexa App
    Done button (use the remote to move up, down, left and right to select options on screen) Next button in the Alexa app showing your DISH account has been connected
  7. Select the "x" at the top of the window to close the window and wait for Alexa to discover the DISH receiver
    X button at top left of Alexa app on Android deviceX button at top right of Alexa app on iOS device
  8. Select the desired Hopper, Joey, or Wally receiver from the list. Then select CONTINUE.
    List of available DISH receivers shown in Alexa app, with Continue button
  9. Select the desired Amazon Alexa device and select LINK DEVICES
    List of available Alexa devices shown in App, with Link Devices button
  10. Select "LINK ANOTHER DEVICE" to pair another Alexa-enabled device to another receiver, or "Return to DISH" to finish
    Amazon Alexa app showing DISH receiver is linked, with options to link another device or return to DISH

Your DISH receiver and Alexa-enabled device are now paired, and you can use voice commands to control your DISH viewing experience.

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Voice Commands

Get acquainted with a few common phrases and commands to help you make the most of your TV viewing experience.

Search

Alexa can perform an integrated search that returns results from across multiple platforms such as Netflix, Video on Demand, DVR, and the Guide, when applicable. You can search by program name, genre, or actor name criteria.

After Alexa retrieves your search results, use your DISH remote to select or play the desired choice.

“Alexa, search for The Big Bang Theory”
“Alexa, show me comedies”
“Alexa, find Tom Hanks movies”

Change the Channel

Change the channel by using a specific channel name or the channel number. Note, many events are still confused with apps or music when using the "play" command. Using "watch" tends to be more successful.

“Alexa, tune to ESPN”
“Alexa, go to channel 122”
“Alexa, watch Property Brothers”

Transport Controls

Alexa can enact transport controls like pause, resume, and skip back/forward. The more specific you are with these requests, the better, as phrasing can affect Alexa’s interpretation of your command.

For example, saying “Alexa, stop” may interfere with other commands currently being carried out.

“Alexa, stop recording”
“Alexa, play” or “Alexa, resume”
“Alexa, skip back” or “Alexa, skip forward”

(A timeframe can be specified, e.g. 60 seconds. If a timeframe is not stated, the default skip is 30 seconds.)

Play a DVR Recording

Alexa will play recorded content from your DVR. This can be a full and complete recording from your Recordings folder, or live TV that has been paused and is buffering – the content must already be recorded for playback to be able to initiate.

“Alexa, play Master Chef”
“Alexa, play Fixer Upper”

Navigation Shortcuts

Quickly access your Guide, DVR, Options, Live TV, and On Demand content!

“Alexa, go to On Demand”
“Alexa, go to guide”

Launch Apps

Launch apps like YouTube, Pandora, Game Finder, Weather Channel, and more, with your voice!

“Alexa, launch Game Finder”
“Alexa, go to Pandora”
“Alexa, launch the Weather Channel app”

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