Hi, I’m Nadine. If you’re having trouble with your DISH receiver powering on and off by itself, then this video is for you. If you’re experiencing another issue, check out our other support videos on YouTube or mydish.com for assistance.
To start, check that your receiver’s power cord is plugged into an electrical outlet and tightly connected to the back of the receiver. If your power cord is plugged into a power strip, ensure the strip is turned on. Once you’ve confirmed your receiver is connected to a working power source, look for a green light on the front of the receiver to indicate that it’s on.
If you don’t see a light, ensure that your receiver has proper ventilation to avoid overheating, or it may turn on. Your receiver should not be enclosed in a cabinet, and there should be at least four inches of space between it and other electronic devices.
If the problem remains, a simple power reset will fix most technical issues.
To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag on it, so you can easily identify it. If you are unable to easily reach your power cord, press the Reset button on the front of the receiver or hold down the Power button for 10 seconds.
It’s also a good idea to confirm that the wiring from your Hopper to the wall is connected properly.
If you’re still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. We’d be happy to help you, and together, we’ll get you back to enjoying your favorite shows in no time.
Even if your receiver isn’t working, you can visit dishanywhere.com or download the DISH Anywhere app to watch shows on your computer, tablet, or phone.
Thanks for joining me, and I’ll see you next time!