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What Is Happening?

The Guide displays "No Information Available."

Why Is It Happening?

This problem is typically caused by signal issues or an error in the DISH receiver.

How Do I Fix It?

Resolve this issue by selecting your equipment then completing the steps that appear below.

Choose Your Receiver Family:

Hopper Family

Hopper Family

722k ViP receiver

ViP

Other receiver

Other

 

Choose your receiver:

Hopper

Hopper

Wired Joey

Wired Joey

Wireless Joey

Wireless Joey

4K Joey

4K Joey

Super Joey

Super Joey

Wally

Wally

722

722k

622

222

222k

612

211

211z

211k

625

522

322

512

311

311k

 

  1. Check for an available tuner

    Press the red color button or the Options button (depending on your remote type below) to view the TV Activity screen. If no tuners show "Available," then you will need to make a tuner available.

    For a tuner currently "Recording," select the tuner and choose "Stop Recording."

    For a tuner currently "Watching," power off the receiver in the listed location.

    Once a tuner is available, the guide will download automatically (this may take ten minutes).

    RED COLOR button on 40.0 remote
    on-screen guide
    Options button on 52.0 remote
    on-screen guide
  2. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Hopper

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Check for an available tuner

    Press the red color button or the Options button (depending on your remote type below) to view the TV Activity screen. If no tuners show "Available," then you will need to make a tuner available.

    For a tuner currently "Recording," select the tuner and choose "Stop Recording."

    For a tuner currently "Watching," power off the receiver in the listed location.

    Once a tuner is available, the guide will download automatically (this may take ten minutes).

    RED COLOR button on 40.0 remote
    on-screen guide
    Options button on 52.0 remote
    on-screen guide
  2. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Hopper

  3. Reset your Joey

    Unplug the power cord of your Joey from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Joey

  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Reset your Wally

    Unplug the power cord of your Wally from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Wally

  2. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Navigate to the Channel Guide

    On your DISH remote, press the GUIDE button.

    GUIDE button on 21.0 remote
    on-screen guide
  2. Scroll to the far right

    On your DISH remote, repeatedly press the right arrow button until pop-up 318 displays on the screen.

    Select Yes to begin the download. The download may take several minutes to complete.

    Pop-up 318: program information is outdated

  3. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a DISH receiver

  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Navigate to the Channel Guide

    On your DISH remote, press the GUIDE button.

    GUIDE button
    Channel Guide Channel Guide
  2. Scroll to the far right

    On your DISH remote, repeatedly press the right arrow button until pop-up 318 displays on the screen.

    Select Yes to begin the download. The download may take several minutes to complete.

    Pop-up 318: program information is outdated

  3. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a DISH receiver

  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.