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What is happening?

Channels are missing from the guide.
 

Why is it happening?

This problem is typically caused by a misconfigured channel guide or receiver errors.
 

How do I fix it?

Resolve this issue by completing all the steps below:

  1. Make the Channel Guide show all subscribed channels

    Press the Guide button and check the current list. If it is not 'All Subscribed' or 'My Channels', press the Options or the red color button and select 'All Subscribed' or 'My Channels'.

    Satellite Dish
    Satellite Dish
  2. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

  3. Reset your Joey

    If you are not troubleshooting a Joey, skip this step.

    On the front of your Joey, hold the Power button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

  4. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Chat with a representative or call us at 1-800-333-DISH (3474).


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