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Missing Channels

What Is Happening?

Channels are missing from the Guide.

Why Is It Happening?

This problem is typically caused by a misconfigured Program Guide or receiver errors.

It can also be caused by programming disputes. For more information and to see if you are currently affected, please visit dishpromise.com.

How Do I Fix It?

Select your receiver, then complete all the steps below to resolve the issue.

Choose Your Receiver Family:

  1. Make the Program Guide show all subscribed channels

    Press the Guide button on your remote and check the current list. If it is not "All Subscribed", press the Options button or the red color button and select "All Subscribed".

    All Subscribed Channels option

    Guide and Options buttons on 52.0 remote
    Guide and Red buttons on a 40.0 remote
  2. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    power button on front of receiver

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Program Guide show all subscribed channels

    Press the Guide button on your remote and check the current list. If it is not "All Subscribed", press the Options button or the red color button and select "All Subscribed".

    All Subscribed Channels option

    Guide and Options buttons on 52.0 remote
    Guide and Red buttons on a 40.0 remote
  2. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    power button on front of receiver

  3. Reset your Joey

    On the front of your Joey, hold the Power button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    power button on Wired Joey

  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Program Guide show all subscribed channels

    Press the Guide button on your remote and check the current list. If it is not "All Subscribed," press the Options button and select "All Subscribed."

    Guide and Options buttons on 52.0 remote
    All Subscribed Channels option
  2. Reset your Wally

    Unplug the power cord of your Wally from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Program Guide show all subscribed channels

    Press the GUIDE button on your remote and check the current list. If it is not "My Channels," press the GUIDE button again and select "My Channels."

    GUIDE button on a 21.0 remote
    My Channels option
  2. Reset your DISH receiver

    Unplug the power cord of your DISH receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Program Guide show all subscribed channels

    Press the GUIDE button on your remote and check the current list. If it is not "All Sub," press the GUIDE button repeatedly until "All Sub" is the current list.

    GUIDE button on 21.0 remote
    All Sub option
  2. Reset your DISH receiver

    Unplug the power cord of your DISH receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Program Guide show all subscribed channels

    Press the GUIDE button on your remote and check the current list. If it is not "All Sub," press the GUIDE button repeatedly until "All Sub" is the current list.

    GUIDE button on 21.0 remote
    All Sub option
  2. Reset your DISH receiver

    Unplug the power cord of your DISH receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.