Hi, I’m Ryan. If a channel is missing from your guide or if entering a channel number with your remote brings up the wrong channel, this video is for you. If you’re experiencing another issue, check out our other support videos on YouTube or mydish.com for assistance.
Press the Guide button on your DISH remote.
When you see the channel guide, make sure the list says, “All Subscribed”. If it doesn’t, your guide may only be displaying channels in a created Favorites list or showing all unsubscribed channels.
To fix this, press the Options button on your remote. Or press the red button if your remote looks like this.
Then choose the “All Subscribed” option.
If you still don’t see your channel, ensure that the channel you’re trying to find is included in your programming package. You can do this by viewing your customized channel lineup in the MyDISH app. If desired, you can make changes to your programming directly in the app.
If you recently changed your subscription or added programming, please keep in mind that new channels can take up to 15 minutes to appear.
You can also view the programming included in your package by downloading a program guide at mydish.com/programmingguides.
If the problem remains, a simple power reset will fix most technical issues.
To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag, so you can easily identify it.
If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. Together, we’ll get you back to enjoying your favorite shows in no time.
Even if your receiver isn’t working, you can still enjoy thousands of On Demand shows and movies on your computer, tablet, or phone. Simply visit dishanywhere.com or download and use the DISH Anywhere app.
Thanks for joining me, and I’ll see you next time.