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What Is Happening?

Channels are missing from the Guide.
 

Why Is It Happening?

This problem is typically caused by a misconfigured Channel Guide or receiver errors.
 

How Do I Fix It?

Select your receiver, then complete all the steps below to resolve the issue.

Choose Your Receiver Family:

Hopper Family

Hopper Family

722k ViP receiver

ViP

Other receiver

Other

 

Choose your receiver:

Hopper

Hopper

Wired Joey

Wired Joey

Wireless Joey

Wireless Joey

4K Joey

4K Joey

Super Joey

Super Joey

Wally

Wally

722

722k

622

222

222k

612

211

211z

211k

625

522

322

512

311

311k

 

  1. Make the Channel Guide show all subscribed channels

    Press the Guide button on your remote and check the current list. If it is not "All Subscribed" or "My Channels" (depending on your receiver's interface), press the Options button or the red color button and select "All Subscribed" or "My Channels."

    Guide and Options buttons on a 52.0 remote
    All Subscribed Channels - Carbon interface
    Guide and Red buttons on a 40.0 remote
    My Channels
  2. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    power button on Hopper receiver

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Channel Guide show all subscribed channels

    Press the Guide button on your remote and check the current list. If it is not "All Subscribed" or "My Channels" (depending on your receiver's interface), press the Options button or the red color button and select "All Subscribed" or "My Channels."

    Guide and Options buttons on a 52.0 remote
    All Subscribed Channels - Carbon interface
    Guide and Red buttons on a 40.0 remote
    My Channels
  2. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    power button on Hopper receiver

  3. Reset your Joey

    On the front of your Joey, hold the Power button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    power button on Wired Joey

  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Channel Guide show all subscribed channels

    Press the Guide button on your remote and check the current list. If it is not "All Subscribed," press the Options button and select "All Subscribed."

    Guide and Options buttons on a 52.0 remote
    All Subscribed Channels - Carbon interface
  2. Reset your Wally

    Unplug the power cord of your Wally from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for Wally receiver

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Channel Guide show all subscribed channels

    Press the GUIDE button on your remote and check the current list. If it is not "My Channels," press the GUIDE button again and select "My Channels."

    GUIDE button on a 21.0 remote
    My Channels
  2. Reset your DISH receiver

    Unplug the power cord of your DISH receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for ViP receiver

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Channel Guide show all subscribed channels

    Press the GUIDE button on your remote and check the current list. If it is not "All Sub," press the GUIDE button repeatedly until "All Sub" is the current list.

    GUIDE button on a 21.0 remote
    My Channels
  2. Reset your DISH receiver

    Unplug the power cord of your DISH receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for ViP receiver

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Make the Channel Guide show all subscribed channels

    Press the GUIDE button on your remote and check the current list. If it is not "All Sub," press the GUIDE button repeatedly until "All Sub" is the current list.

    GUIDE button on a 21.0 remote
    My Channels
  2. Reset your DISH receiver

    Unplug the power cord of your DISH receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for ViP receiver

  3. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.