Hi, I’m Nadine. Let’s troubleshoot the signal loss problem you’re experiencing with your Hopper.
Before we get started, please ensure that you see code 015, 002, 004, or 535 in a popup in the upper-right corner of your screen. If you do not see one of these codes, but you have a black screen, check out this video to help resolve the issue. If you’re experiencing another issue, check out our other support videos on YouTube or mydish.com for assistance.
Let’s start troubleshooting.
First, have you moved your receiver for any reason? If so, move it back to its original location and ensure all cables are connected correctly to your receiver and TV, so you can get back to watching your shows. If you want to move your receiver to a new room, give us a call at 1-800-333-3474 and we’ll get one of our techs to come out and help.
Another common cause of signal loss is an obstruction between the satellite dish and the sky, such as trees, a new building, a bird’s nest, or snow. If there is an obstruction on the dish itself, removing it should fix the problem. Only do this if it’s safe. If you don’t feel comfortable removing an obstruction, contact us at 1-800-333-3474.
Is there severe weather in your area? Sometimes this can temporarily interrupt service until the weather clears. In the meantime, you can watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.
If the problem remains, a simple power reset will fix most technical issues.
To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag on it, so you can easily identify it.
If you’re unable to easily reach your power cord, press the Reset button on the front of the receiver or hold down the power button for 10 seconds.
It is also a good idea to confirm that the wiring from your Hopper to the wall is connected properly.
If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. We would be happy to help you, and together, we’ll get you back to enjoying your favorite shows in no time.