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What Is Happening?

The TV is frozen on a single screen.

Why Is It Happening?

This problem is typically caused by an error in the DISH receiver or a variety of external factors.

How Do I Fix It?

Resolve this issue by selecting your equipment then completing the steps that appear below.

frozen screen on tv

Choose Your Receiver Family:

Hopper Family

Hopper Family

722k ViP receiver

ViP

Other receiver

Other

 

Choose your receiver:

Hopper

Hopper

Wired Joey

Wired Joey

Wireless Joey

Wireless Joey

4K Joey

4K Joey

Super Joey

Super Joey

Wally

Wally

722

722k

622

222

222k

612

211

211z

211k

625

522

322

512

311

311k

 

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 40.0 remote
    SAT Button on 52.0 remote
  2. Can you see the Channel Guide?

    On your DISH remote, press the Guide button.

    If you see the Channel Guide, follow the Black Screen with Guide troubleshooting steps.

    GUIDE button on 40.0 remote
    On-screen channel guide
    Guide button on 52.0 remote
    On-screen channel guide
  3. Can you change the channel using buttons on the front panel?

    On the front panel of the Hopper, press Channel Up or Down. If the channel changes, try troubleshooting your remote.

    If the channel did not change, continue with these steps.

  4. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for Hopper

  5. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 40.0 remote
    SAT Button on 52.0 remote
  2. Can you see the Channel Guide?

    On your DISH remote, press the Guide button.

    If you see the Channel Guide, follow the Black Screen with Guide troubleshooting steps.

    GUIDE button on 40.0 remote
    On-screen channel guide
    Guide button on 52.0 remote
    On-screen channel guide
  3. Can you change the channel using buttons on the front panel?

    On the front panel of the Joey, press Channel Up or Down. If the channel changes, try troubleshooting your remote.

    If the channel did not change, continue with these steps.

  4. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for Hopper

  5. Reset your Joey

    Unplug the power cord of your Joey from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Joey

  6. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 40.0 remote
    SAT Button on 52.0 remote
  2. Can you see the Channel Guide?

    On your DISH remote, press the Guide button.

    If you see the Channel Guide, follow the Black Screen with Guide troubleshooting steps.

    Guide button on 52.0 remote
    On-screen channel guide
  3. Can you change the channel using buttons on the front panel?

    On the front panel of the Wally, press Channel Up or Down. If the channel changes, try troubleshooting your remote.

    If the channel did not change, continue with these steps.

    channel buttons on Wally

  4. Reset your Wally

    Unplug the power cord of your Wally from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Joey

  5. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 21.0 remote

  2. Can you see the Channel Guide?

    On your DISH remote, press the Guide button.

    If you see the Channel Guide, follow the Black Screen with Guide troubleshooting steps.

    GUIDE button
    Channel Guide
  3. Can you change the channel using buttons on the front panel?

    On the front panel of the DISH receiver, press Channel Up or Down. If the channel changes, try troubleshooting your remote.

    If the channel did not change, continue with these steps.

  4. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

  5. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT Button on 21.0 remote

  2. Can you see the Channel Guide?

    On your DISH remote, press the Guide button.

    If you see the Channel Guide, follow the Black Screen with Guide troubleshooting steps.

    GUIDE button
    Channel Guide Channel Guide
  3. Can you change the channel using buttons on the front panel?

    On the front panel of the DISH receiver, press Channel Up or Down. If the channel changes, try troubleshooting your remote.

    If the channel did not change, continue with these steps.

  4. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

  5. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.