This Version of Internet Explorer Is Not Supported

We recommend you upgrade to a more modern browser.

Some options are Google Chrome and Firefox.

What Is Happening?

The TV is frozen on a single screen.

 

Why Is It Happening?

This problem is typically caused by an error in the DISH receiver or a variety of external factors.
 

How Do I Fix It?

Resolve this issue by completing all the steps below:

  1. Press the SAT button

    Press and release the satellite (SAT) button (don't hold it down).

    Sat Button Sat Button
  2. Can you see the Channel Guide?

    On your DISH remote press Guide.

    If you see the Channel Guide, click here to troubleshoot the problem.

    Satellite Dish
    Satellite Dish
  3. Can you change channel using buttons on the front panel?

    On the front panel of the DISH receiver, press channel up or down. If the channel changes, then click here to troubleshoot your remote.

    If the channel did not change, continue with these steps.


  4. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

  5. Reset your Joey

    If you are not troubleshooting a Joey, skip this step.

    On the front of your Joey, hold the Power button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

  6. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Chat with a representative or call us at 1-800-333-DISH (3474).


Back to top ↑

Related Links

Black Screen with Guide

Hopper 3
Hopper 3
Hopper 3