If you have recently changed your billing due date, please be aware of the following:
- You will have a transition bill, which will be higher or lower than your normal monthly statement depending on the due date chosen.
- Your new due date may not be the same exact day every month, but it will fall in the same three to four day period.
The first bill you receive after changing your billing due date will still be due on the original due date. It will be higher or lower than your regular monthly bill in order to make the transition to the newly selected due date.
- Higher than normal bill: if transitioning to your new due date requires a longer than normal billing period
- Lower than normal bill: if transitioning to your new due date requires a shorter than normal billing period
The second bill you receive after changing your billing due date will be due on the new due date and will reflect your normal monthly charges.
Below is an example of what you might see after changing your billing due date. In this example, the transition bill covers a service period of more than 30 days. As a result, the amount due is slightly higher than normal. The following bill is due on the new due date and resumes normal monthly charges.
Before due date change
Normal bill with new due date
Note: For customer on AutoPay with Electronic Fund Transfer (EFT), the due date will change immediately and will be reflected on the transition bill.
New Due Date
Your bill will be created on the same day of every month. However, because not all months are the same length, there might be some variance in your actual billing due date.
Below is an example of a customer who selected a billing due date of the 1st. In this example, the billing due date could be either the 1st, 2nd or 4th depending on the number of days in the month.