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What Is Happening?

The picture is distorted.


Why Is It Happening?

This problem is typically caused by an issue with the cable connecting the TV to the DISH receiver or an error in the DISH receiver.

How Do I Fix It?

Resolve this issue by completing all the steps below:

  1. Is your screen pixelated?

    If you see pixelation on the screen, troubleshoot signal loss.

    Satellite Dish
  2. Check TV to receiver connection

    Identify the type of cable connecting your TV to the DISH receiver.

    Make sure all cables are connected securely on the back of the TV and DISH receiver, as well as any other equipment connected between them.

    HDMI Component RCA Coax
    HDMI cable Component cables RCA cables Coax cable
    HDMI port Component ports RCA ports Coax port
  3. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

    The reset process my take up to 5 minutes to complete.

  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Chat with a representative or call us at 1-800-333-DISH (3474).

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