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What Is Happening?

The TV has a picture but there is no audio or audio is distorted or low.

Why Is It Happening?

This problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

How Do I Fix It?

Resolve this issue by selecting your equipment then completing the steps that appear below.

Television with volume and mute symbols

Choose Your Receiver Family:

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    Volume and mute buttons on 40.0 Remote
    Volume and mute buttons on 52.0 Remote
  2. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  3. Check TV to Hopper connection

    Identify the type of cable connecting your TV to the Hopper.

    Make sure all cables are connected securely on the back of the TV and Hopper. If any other equipment is connected between the TV and Hopper, ensure these connections are secure as well.

    HDMI Component RCA
    HDMI cable Blue, green and red Component cable Yellow, white and red RCA cable
    HDMI port on receiver Component ports on receiver RCA ports on receiver
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    Volume and mute buttons on 40.0 Remote
    Volume and mute buttons on 52.0 Remote
  2. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  3. Reset your Joey

    Unplug the power cord of your Joey from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

  4. Check TV to Joey connection

    Identify the type of cable connecting your TV to the Joey.

    Make sure all cables are connected securely on the back of the TV and Joey. If any other equipment is connected between the TV and Joey, ensure these connections are secure as well.

    HDMI RCA
    HDMI cable Yellow, white and red RCA cable
    HDMI port on receiver RCA ports on receiver
  5. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    Volume and mute buttons on 40.0 Remote
    Volume and mute buttons on 52.0 Remote
  2. Reset your Wally

    Unplug the power cord of your Wally from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord

  3. Check TV to Wally connection

    Identify the type of cable connecting your TV to the Wally.

    Make sure all cables are connected securely on the back of the TV and Wally. If any other equipment is connected between the TV and Joey, ensure these connections are secure as well.

    HDMI RCA
    HDMI cable Yellow, white and red RCA cable
    HDMI port on receiver RCA ports on receiver
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    Mute and volume buttons on a 21 Remote

  2. Reset your DISH receiver

    Unplug the power cord of your receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  3. Check TV to receiver connection

    Identify the type of cable connecting your TV to the DISH receiver.

    Make sure all cables are connected securely on the back of the TV and receiver. If any other equipment is connected between the TV and receiver, ensure these connections are secure as well.

    HDMI Component RCA Coax
    HDMI cable Blue, green and red Component cables Yellow, white and red RCA cables Coaxial cable
    HDMI port on receiver Component ports on receiver RCA ports on receiver Coaxial port on receiver
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    Mute and volume buttons on a 21 Remote

  2. Reset your DISH receiver

    Unplug the power cord of your DISH receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag

  3. Check TV to receiver connection

    Identify the type of cable connecting your TV to the DISH receiver.

    Make sure all cables are connected securely on the back of the TV and receiver. If any other equipment is connected between the TV and receiver, ensure these connections are secure as well.

    RCA Coax
    Yellow, white and red RCA cables Coaxial cable
    RCA ports on receiver Coaxial port on receiver
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.