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What Is Happening?

The TV has a picture but there is no audio or audio is distorted or low.

Why Is It Happening?

This problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.

How Do I Fix It?

Resolve this issue by selecting your equipment then completing the steps that appear below.

tv with no audio

Choose Your Receiver Family:

Hopper Family

Hopper Family

722k ViP receiver

ViP

Other receiver

Other

 

Choose your receiver:

Hopper

Hopper

Wired Joey

Wired Joey

Wireless Joey

Wireless Joey

4K Joey

4K Joey

Super Joey

Super Joey

Wally

Wally

722

722k

622

222

222k

612

211

211z

211k

625

522

322

512

311

311k

 

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    40 Remote
    52 Remote
  2. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

  3. Check TV to Hopper connection

    Identify the type of cable connecting your TV to the Hopper.

    Make sure all cables are connected securely on the back of the TV and Hopper. If any other equipment is connected between the TV and Hopper, ensure these connections are secure as well.

    HDMI Component RCA
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    40 Remote
    52 Remote
  2. Reset your Hopper

    Unplug the power cord of your Hopper (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Hopper

  3. Reset your Joey

    Unplug the power cord of your Joey from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Joey

  4. Check TV to Joey connection

    Identify the type of cable connecting your TV to the Joey.

    Make sure all cables are connected securely on the back of the TV and Joey. If any other equipment is connected between the TV and Joey, ensure these connections are secure as well.

    HDMI RCA
  5. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    40 Remote
    52 Remote
  2. Reset your Wally

    Unplug the power cord of your Wally from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a Wally

  3. Check TV to Wally connection

    Identify the type of cable connecting your TV to the Wally.

    Make sure all cables are connected securely on the back of the TV and Wally. If any other equipment is connected between the TV and Joey, ensure these connections are secure as well.

    HDMI RCA
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    21 Remote

  2. Reset your DISH receiver

    Unplug the power cord of your receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a DISH receiver

  3. Check TV to receiver connection

    Identify the type of cable connecting your TV to the DISH receiver.

    Make sure all cables are connected securely on the back of the TV and receiver. If any other equipment is connected between the TV and receiver, ensure these connections are secure as well.

    HDMI Component RCA Coax
    HDMI cable Component cables RCA cables Coax cable
    HDMI port Component ports RCA ports Coax port
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

  1. Is your TV volume low or muted?

    Try pressing the mute and volume up buttons on your DISH remote.

    21 Remote

  2. Reset your DISH receiver

    Unplug the power cord of your DISH receiver from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord for a DISH receiver

  3. Check TV to receiver connection

    Identify the type of cable connecting your TV to the DISH receiver.

    Make sure all cables are connected securely on the back of the TV and receiver. If any other equipment is connected between the TV and receiver, ensure these connections are secure as well.

    RCA Coax
    RCA cables Coax cable
    RCA ports Coax port
  4. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.