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What Is Happening?

The TV has a picture but there is no audio or audio is distorted or low.

 

Why Is It Happening?

 

This problem is typically caused by a TV with low or muted volume, incorrectly connected cables, or an error in the DISH receiver.
 

How Do I Fix It?

Resolve this issue by completing all the steps below:

  1. Is your TV volume low or muted?

    Try presing the mute and volume up buttons on your DISH remote.

    40 Remote Sat Button
  2. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

  3. Reset your Joey

    If you are not troubleshooting a Joey, skip this step.

    On the front of your Joey, hold the Power button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

  4. Check TV to receiver connection

    Identify the type of cable connecting your TV to the DISH receiver.

    Make sure all cables are connected securely on the back of the TV and DISH receiver, as well as any other equipment connected between them.

    HDMI Component RCA
  5. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Chat with a representative or call us at 1-800-333-DISH (3474).


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