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What Is Happening?

A complete or partial satellite signal loss error is displaying (015, 002).
 

Why Is It Happening?

This error is usually caused by damaged cables, a misaligned dish, malfunctioning equipment, severe weather or major changes in the home (new roof, new carpeting, etc.).
 

How Do I Fix It?

Resolve this issue by completing all the steps below:

  1. Has your satellite dish outside been relocated?

    Modern satellite dishes require fine-tuning best performed by a trained professional. If you have relocated your dish, contact us for assistance.

    Satellite Dish
  2. Has your DISH receiver been moved or cables changed?

    All of your DISH receivers need to be in their original locations where our technician installed them. If you've changed cable connections or moved receivers, you have two options:

    You can move the receivers and cables back to their original configuration
    OR
    If you need receivers to be installed in new locations, contact us.

    Click image to enlarge

  3. Are you experiencing severe weather?

    DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather please wait for it to clear.

    Some content is not affected by weather; if you have a DVR you can watch existing recordings. An internet connected DVR will allow you to watch On Demand.

  4. Is there anything blocking the satellite dish outside?

    Check the dish to ensure it has a clear view of the sky. Objects blocking the dish's view of the sky such as tree branches, or things on the dish like snow buildup can interfere with satellite signal.

    If it is safe to do so, remove any obstructions.

    DO NOT CLIMB A LADDER OR GO ON YOUR ROOF

  5. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

    The reset process may take up to 5 minutes to complete.

  6. Check receiver-to-wall cables

    Ensure satellite cable connections match the diagram and are hand-tight at the back of the DISH receiver and at the wall.

    If you have a Hopper & Joey system, check the satellite cable at the back of the Hopper (larger receiver).

  7. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps


Related Links

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