Skip to content

This Version of Internet Explorer Is Not Supported

We recommend you upgrade to a more modern browser.

Some options are Google Chrome and Firefox.

Complete or Partial Signal Loss

What Is Happening?

A complete or partial satellite signal loss error is displaying (015, 002).

Why Is It Happening?

This error is usually caused by damaged cables, a misaligned dish, malfunctioning equipment, severe weather or major changes in the home (new roof, new carpeting, etc.).

How Do I Fix It?

Hi, I’m Nadine. Let’s troubleshoot the signal loss problem you’re experiencing with your Hopper.

Before we get started, please ensure that you see code 015, 002, 004, or 535 in a popup in the upper-right corner of your screen. If you do not see one of these codes, but you have a black screen, check out this video to help resolve the issue. If you’re experiencing another issue, check out our other support videos on YouTube or mydish.com for assistance.

Let’s start troubleshooting.

First, have you moved your receiver for any reason? If so, move it back to its original location and ensure all cables are connected correctly to your receiver and TV, so you can get back to watching your shows. If you want to move your receiver to a new room, give us a call at 1-800-333-3474 and we’ll get one of our techs to come out and help.

Another common cause of signal loss is an obstruction between the satellite dish and the sky, such as trees, a new building, a bird’s nest, or snow. If there is an obstruction on the dish itself, removing it should fix the problem. Only do this if it’s safe. If you don’t feel comfortable removing an obstruction, contact us at 1-800-333-3474.

Is there severe weather in your area? Sometimes this can temporarily interrupt service until the weather clears. In the meantime, you can watch recordings on your DVR, if you have one, as well as On Demand shows and movies if your receiver is connected to the internet.

If the problem remains, a simple power reset will fix most technical issues.

To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag on it, so you can easily identify it.

If you’re unable to easily reach your power cord, press the Reset button on the front of the receiver or hold down the power button for 10 seconds.

It is also a good idea to confirm that the wiring from your Hopper to the wall is connected properly.

If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. We would be happy to help you, and together, we’ll get you back to enjoying your favorite shows in no time.

Resolve this issue by completing all the steps below:

  1. Has your satellite dish outside been relocated?

    Modern satellite dishes require fine-tuning best performed by a trained professional. If you have relocated your dish, contact us for assistance.

    Satellite Dish
  2. Has your DISH receiver been moved or cables changed?

    All of your DISH receivers need to be in their original locations where our technician installed them. If you've changed cable connections or moved receivers, you have two options:

    You can move the receivers and cables back to their original configuration
    OR
    If you need receivers to be installed in new locations, contact us.

    back of receiver
  3. Are you experiencing severe weather?

    DISH signal is very reliable, but on rare occasions severe weather can temporarily interrupt service. If you are experiencing severe weather please wait for it to clear.

    Some content is not affected by weather; if you have a DVR you can watch existing recordings. An internet connected DVR will allow you to watch On Demand.

  4. Is there anything blocking the satellite dish outside?

    Check the dish to ensure it has a clear view of the sky. Objects blocking the dish's view of the sky such as tree branches, or things on the dish like snow buildup can interfere with satellite signal.

    If it is safe to do so, remove any obstructions.

    DO NOT CLIMB A LADDER OR GO ON YOUR ROOF

    satellite dish on roof of house
  5. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

    The reset process may take up to 5 minutes to complete.

    power cord
  6. Check receiver-to-wall cables

    Ensure satellite cable connections match the diagram and are hand-tight at the back of the DISH receiver and at the wall.

    If you have a Hopper & Joey system, check the satellite cable at the back of the Hopper (larger receiver).

    satellite cable connection port on back of receiver
  7. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps


Related Links

No Signal, Blue, or Snowy Screen