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Follow these instructions if you have a black screen, and you can get your info banner to appear by pressing "Select" on your DISH remote control.

  1. Reset Receiver

    Unplug your Hopper's power cable, wait 10 seconds and then plug it back in. Most receivers will have a red tag to identify the power cable. It may take up to 5 minutes for the reset process to complete and for video to appear.

  2. Perform Check Switch
    1. Press the "Menu" Button on your TV1 remote to access the menu screen.
    2. Next, go to "Point Dish" by accessing: Settings (6) > Diagnostics (1) > Point Dish (1).

    3. Select "Check Switch"

    4. Select "Test"

    5. If in Hawaii or Alaska, select "Alternate"


If you are still experiencing technical issues, one of our expert Chat Representatives will be able to help you further.