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What Is Happening?

A black, blue or snowy screen or “No Signal” message is displaying.

Why Is It Happening?

This issue is typically caused by the TV being on the wrong channel or incorrectly connected cables.

How Do I Fix It?

Resolve this issue by completing all the steps below.

 

  1. On your DISH receiver, is the green light on steady?

    If there is no green light on the front of your DISH receiver, press and release the power button on the front of the receiver. If the light is blinking or will not come on, troubleshoot the problem with the receiver's power.

    green light on
  2. Power on TV and additional equipment

    If the screen is black, make sure your TV is powered on.

    If you are using an audio receiver or other device (VCR/DVD/etc.) connected between the TV and DISH receiver, power it on as well.
  3. Press the SAT button

    On your DISH remote, press and release the SAT button (don't hold it down).

    SAT button
  4. Can you see the Channel Guide?

    On your DISH remote, press GUIDE.

    If you see the Channel Guide, troubleshoot the black screen with Guide.

    GUIDE button
    Channel Guide
  5. Try the default TV2 channels

    Using the original TV remote or channel buttons on the TV itself, tune to channel 60. If a picture does not appear, try channel 73.

    If your TV is usually set to a different channel, try that as well.
  6. Check TV2 to wall connection

    Make sure the cable is connected hand-tight on the back of the TV and at the wall.

    If any other equipment is connected between the TV and wall, ensure these connections are hand-tight as well.

    coax cable TV2 to wall jack
  7. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    The reset process may take up to 5 minutes to complete.

    power cord with red tag
  8. Contact us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.

    Chat with a representative or call us at 1-800-333-DISH (3474).