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Understanding Charges and Credits

Reading your bills can be confusing. Below are explanations of some common billing scenarios, their locations on the bill, and examples to help you understand your DISH bill. To see your own bill, visit the My Bill & Payments page.

Prorated Charges/Credits

These charges or credits appear on your bill when a service is added or removed during a period for which you have already been billed. If a service is added, your next monthly bill will appear higher than the previous bill to adjust for your time with the service at its daily rate, and the subsequent bill will reflect your new monthly costs going forward. If a service is removed, you will only be billed for the time which you used that service at its daily rate.

example bill with prorated charges  

Credits Rolling Off

Credits alter the normal monthly cost of programming. When these monthly offers expire, the cost of your programming returns to normal. Credits are displayed on your bill under the Monthly Savings section. Individual offers are represented on the lines below, along with the number of months remaining on each.

example bill with credits rolling off  

Roll-to-Pay Charges

Roll-to-Pay charges are seen on your bill when a no-cost service offer expires. At the point of expiration, the normal cost of this service will be reflected on your monthly bill. This note can be found in the bill messages portion of your bill.

example bill with charges rolling to pay  

One-Time Fees and Charges

One-time charges are called out as such on your bill in the details portion. These fees are non-recurring.

example bill with a one-time fee  

If you have additional questions about your bill, please contact us.