Skip to content

This Version of Internet Explorer Is Not Supported

We recommend you upgrade to a more modern browser.

Some options are Google Chrome and Firefox.

No Signal, Black, Blue or Snowy Screen on TV1

What Is Happening?

A black, blue or snowy screen or “No Signal” message is displaying.

black, blue, snowy/static screen, or 'No Signal' message

Why Is It Happening?

This issue is typically caused by the TV being on the wrong input or incorrectly connected cables.

How Do I Fix It?

Hi, I’m Ryan. If you see a black, blue, or snowy screen, or a “no signal” message on your TV, then this video is for you. If you see something else, check out our other support videos on YouTube or mydish.com for assistance.

To begin, look at the front of your DISH receiver. If there is no green light, make sure the receiver is plugged in, and then press the Power button on the front panel. Your TV should also be powered on.

Next, determine if the channel guide will display by pressing the SAT button, followed by Guide button on your DISH remote. The SAT button may be on the side of your remote or along the top, depending on your model. If the guide appears, check out this video for more help.

If the guide doesn’t appear, check to make sure your video cable is securely connected to both your TV and your receiver.

Next, set your TV to the correct input by pressing the Input or Source button on your original TV remote or on the TV itself. Press this button repeatedly, pausing for five seconds between each press to see if anything appears onscreen. Once you find the correct input, write it down for so you can easily get back to it in the future.

If the problem remains, a simple power reset will fix most technical issues.

To perform a power reset, unplug the receiver from the power outlet for 10 seconds, and then plug it back in. The power cord usually has a red tag, so you can easily identify it.

If you are still experiencing an issue, please chat with us online at mydish.com/chat or call us at 1-800-333-3474. Together, we’ll get you back to enjoying your favorite shows in no time.

Even if your receiver isn’t working, you can still enjoy thousands of On Demand shows and movies on your computer, tablet, or phone. Simply visit dishanywhere.com or download and use the DISH Anywhere app.

Thanks for joining me, and I’ll see you next time.

Resolve this issue by completing all the steps below:

  1. On your DISH receiver, is the green light on steady?

    If there is no green light on the front of your DISH receiver, press and release the power button on the front of the receiver. If the light is blinking or will not come on, troubleshoot the problem with the receiver's power.

    receiver with green power light
  2. Power on TV and Additional Equipment

    If the screen is black, make sure your TV is powered on.

    If you are using an audio receiver or other device (VCR/DVD/etc.) connected between the TV and DISH receiver, power it on as well.

  3. Press the SAT button

    On your DISH remote, press and release the SAT button.

    SAT button on 40.0 remote
    SAT button on 52.0 remote
  4. Can you see the Program Guide?

    On your DISH remote, press the Guide button.

    If you see the Program Guide, troubleshoot the Black Screen with Guide problem.

    Guide button on 52.0 remote
    Guide button on 40.0 remote

    On-screen channel guide

  5. Check TV to receiver connection

    Identify the type of cable connecting your TV to the DISH receiver.

    Make sure all cables are connected securely on the back of the TV and receiver. If any other equipment is connected between the TV and receiver, ensure these connections are secure as well.

    HDMI Component RCA
    HDMI cable Component cables RCA cables
    HDMI port Component port RCA port
  6. Change your TV input

    On your original TV remote or the TV itself, locate the Input button (may also be labeled Source)

    Press the Input (or Source) button repeatedly, pausing two seconds between presses.

    The correct input may match cable type identified above (HDMI cable will often have input HDMI1, HDMI2, etc.)

  7. Reset your DISH receiver

    Unplug the power cord of your DISH receiver (typically has a red tag) from the electrical outlet for 10 seconds, then plug it back in.

    If you have a Hopper & Joey system, unplug the power cord of the Hopper (larger receiver).

    The reset process my take up to 5 minutes to complete.

    power cord with red tag
  8. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.


Related Links

Prevent Black, Blue, Snowy Screen > Set Limited Mode
Prevent Black, Blue, Snowy Screen > Set SAT Auto-Tune