What is happening?
The Hopper receiver will not connect to the Internet.
Why is it happening?
This problem is typically caused by misconfigured settings or a problem with the Internet connection.
How do I fix it?
Resolve this issue by completing all the steps below:
Try to connect
To connect your Hopper to the Internet, follow the steps here.
If you are still having problems afterwards, continue troubleshooting with the next step.
Reset your Hopper
On the front of your Hopper, hold the Reset button down for about 5 seconds.
The reset process may take up to 5 minutes to complete.
Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.
Chat with a representative or call us at 1-800-333-DISH (3474).
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