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Troubleshoot Hopper Internet Connection

What Is Happening?

The Hopper receiver will not connect to the Internet.

Why Is It Happening?

This problem is typically caused by misconfigured settings or a problem with the Internet connection.

How Do I Fix It?

Resolve this issue by completing all the steps below:

  1. Try to connect

    See how to connect your Hopper to the Internet.

    If you are still having problems afterwards, continue troubleshooting with the next step.

  2. Reset your Hopper

    On the front of your Hopper, hold the Reset button down for about 5 seconds.

    The reset process may take up to 5 minutes to complete.

    Reset button on front of Hopper receiver
  3. Try connecting again

    Try following the connection steps again.

  4. Contact Us

    Please contact us for further assistance. Our technical experts will confirm the steps you've done and continue troubleshooting with additional steps.