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The receiver is unable to connect to the Internet.

  1. Check Broadband Configuration

    Check that the wiring between your DISH receiver and your broadband source is configured properly Products > Hopper > How To > Pair > Receiver to Broadband.

  2. Reset Receiver

    If the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.

    Please note: It may take up to 5 minutes for the reset process to be completed.

  3. Reset Broadband Router/Modem

    Unplug your broadband router or modem for 10 seconds and plug back in.

  4. Check LED Lights

    Check the DSL light is steady green and the Internet light is steady or flashing green. If there is no light or the light is red, contact your Internet Service Provider (ISP).

  5. Perform "Send Status"

    Access "Diagnostics" and select "Analysis" and "Send Status". Check for confirmation of call out success or a confirmation code from STBH Live with all circles under "status" showing green.

  6. Access internet using home computer

    For DISHOnline, Sling, or DISH Remote Access issues, access the IP based feature from your home computer.

  7. Try different port or router

    Connect the ethernet cable from the current port on the router to a different known working port.

  8. Contact manufacturer

    Contact the manufacturer of the device directly if you are unable to resolve the issue.