This issue could be cause by being connected to the wrong wireless network, a bad wireless connection, a bad modem or a bad port on the receiver.
- Check adapter connected to receiver
Check that wireless adapter's extension cable is connected to the DISH receiver's USB port.
- Check connected to correct network
Verify the DISH receiver is connected to the correct wireless network
- Reset receiver
If the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.
Please note: It may take up to 5 minutes for the reset process to be completed.
- Reset broadband router/modem
Unplug your broadband router or modem for 10 seconds and plug back in.
- Check LED lights
Check the DSL light is steady green and the Internet light is steady or flashing green. If there is no light or the light is red, please contact your Internet Service Provider (ISP).
- Check another port on the DISH receiver
Connect the Wireless Adaptor's Extension Cable to another port on the DISH receiver.
- Access internet using home computer
For DISHOnline, Sling, or DISH Remote Access issues, please access the IP based feature from your home computer.
- Connect hard wire to router
If you are able to do so, direct connect the DISH receiver to the home network's router using an Ethernet cable.
- Perform "Send Status"
Access "Diagnostics" and select "Analysis" and "Send Status". Check for confirmation of call out success or a confirmation code from STBH Live with all circles under "status" showing green.
