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Phone Line Connectivity
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SUBMIT

Set Up Phone Line

We encourage you to always connect your receiver to your phone service in order to:

  1. Keep critical receiver data current
  2. Access your account on your TV
  3. Order pay-per-view using your remote control

There are several ways to connect to phone service:

  • With a Phone Line Cable

  • With a Power Line Phone Connector

    Use if your receiver is not close to a phone jack and you have a compatible receiver model (211, 211k, 222, 222k, 622, 722, 722k, and 922). To determine if you have a compatible receiver, check the model name on the front of your receiver or go to mydish.com/myequipment. The Power Line Phone Connector allows multiple receivers to connect to a phone service through the power cords of your receivers and the electrical wiring in your home. Visit mydish.com/orderfromstore to purchase a Power Line Phone Connector.

  • With a Phonex Connector

    Use if your receiver is not close to a phone jack and you do NOT have a ViP model receiver. Phonex Connectors allow one receiver to connect to a phone service through the electrical wiring in your home. Visit mydish.com/orderfromstore to purchase a Phonex Connector.

Setup

With A Phone Line Cable

  1. Find the phone jack nearest to your receiver
  2. Connect a phone line cable from the phone jack to your receiver

    Phone Line Wiring Diagram

  3. Go to the Test Your Connection to verify that your receiver is connected

With A Power Line Phone Connector

  1. Find the power outlet nearest to a phone jack and plug in the Power Line Phone Connector (do not plug it into a surge protector or a power strip).
  2. Connect a phone line cable from the phone jack to the Power Line Phone Connector.

    Power Line Phone Connector Wiring Diagram

  3. Press MENU on your DISH remote. Select "System Setup", then select "Installation", and then select "DishCOMM Setup".

    DishCOMM Setup

  4. Select "Scan". When a pop-up message appears select "Yes".

    Attention 964

  5. Press VIEW LIVE TV on your remote to return to your programming.
  6. Go to the Test Your Connection to verify that your receiver is connected.

With A Phonex Connector

  1. Find the power outlet nearest to a phone jack and plug in the Phonex Base Unit (do not plug it into a surge protector or a power strip). The Base Unit has two phone ports.

    Phonex Base

  2. Connect a phone line cable to the port on the Base Unit labeled, "Line" (the Phone port can be used to connect to your phone). The light on the Base Unit will turn green.

    Phonex Extension

  3. Find the power outlet nearest to your receiver and plug in the Phonex Connector Extension Unit (do not plug into surge protector or power strip).
  4. Connect another phone line cable from the Extension Unit to your receiver. The light on the extension unit will turn green.

    Phonex Connector Wiring Diagram

  5. Go to the Test Your Connection to verify your receiver is connected.
  6. If you have DSL (high-speed internet service over your phone line) you will need to install a DSL filter at each phone jack that you are using to connect to your receivers. DSL filters should be supplied by your DSL provider.

    Phone Line With DSL Wiring Diagram

Test Your Connection

  1. Press MENU on your DISH remote. Select "System Setup" and then "Diagnostics." You will see the screen below.

    Perform Diagnostic Tests


  2. Select "Connection" to start the test.

    • If the result says, "Phone Connection OK", you are done. Press VIEW LIVE TV on your remote to return to programming.
    • If the result says, "Failure", one of our expert Chat Representatives will be able to help you further.

    Perform Diagnostic Tests - Phone Connection