The phone line has no dial tone when the receiver is connected. The receiver is unable to use any modem related functions.
- Check Phone Line Configuration
Check that the wiring between your DISH receiver and your phone source is configured properly using MY Dish/Setup Phone Line.
- Check that Other Phones have Dial Tone
Check that other phones in your home have a dial tone when your DISH receiver is connected to a phone line.
- Check for Use of DSL Filters
If DSL broadband service exists, check that there are DSL filters between each DISH receiver and phone jack.
- Check that Required Dial-Out Prefix is Stored
Access "Phone System" - if you need "9" or anything else to dial out, confirm that itis entered under the "Outside Line Prefix"
- Reset Receiver
If the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.
Please note: It may take up to 5 minutes for the reset process to be completed.
- Check the Receiver Phone Line has Dial Tone
Check that your phone line has a dial tone by unplugging the phone line from the back of your DISH receiver and plugging it into a working phone.
