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Receiver is not physically located at the address listed on the account or there is an open DishMOVER work order which contains a different DMA than the customer previously qualified for. In the case of the DishMOVER work order, the mapdown will occur when the work order is completed.

  1. Check Channel Display

    Access "Local Channels" select "Channel Display."

  2. Check for Correct Service Address

    Check that the receiver is being used at the address listed on your DISH account. Local channel visibility is based on the account's physical address.

  3. Reset Receiver

    If the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.

    Please note: It may take up to 5 minutes for the reset process to be completed.