Receiver is not physically located at the address listed on the account or there is an open DishMOVER work order which contains a different DMA than the customer previously qualified for. In the case of the DishMOVER work order, the mapdown will occur when the work order is completed.
- Check Channel Display
Access "Local Channels" select "Channel Display."
- Check for Correct Service Address
Check that the receiver is being used at the address listed on your DISH account. Local channel visibility is based on the account's physical address.
- Reset Receiver
If the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.
Please note: It may take up to 5 minutes for the reset process to be completed.