This issue may be caused by a malfunctioning receiver or the receiver may be in boot recovery. If the front panel power light flashes the receiver may be in boot recovery.
- Check Dolby Digital Exists for Program
Press the INFO button on the remote. "DD" will display for programs with Dolby Digital.
- Check for Use of HDMI or Optical Cable
Check that an HDMI or Optical cable is being used between your DISH receiver and your Dolby Digital compatible device.
- Check that all Components are On
Check that your DISH receiver, your TV, and any component(s) (VCR, DVD Player, etc.) in between are on.
- Check Dolby Digital Settings Correct
Access "Dolby Digital" - verify that "Mode", "Decoder", and "Volume Leveling" match the Component(s) (VCR, DVD Player, etc) requirements.
- Reset Receiver
If the issue is only on ONE receiver, unplug the DISH receiver for 10 seconds and plug back in.
Please note: It may take up to 5 minutes for the reset process to be completed.
